Customer Service Rep at Sensient Technologies Corporation

Job Description
The Customer Service Representative assures the correct and timely processing of orders from national and international customers. In this position you are working closely with customers, sales account managers (inside sales included), agents and internal departments, e.g. Purchasing, Planning, QC, Sales (inside Sales included), Shipping and Technical.

Responsibilities

• Order processing of all customer orders

1. Order processing within our ERP-system (JD Edwards), e.g. checking order details, order entry, x-references, order acknowledgement
2. Respond to customer requests for order changes, delivery status, document requests etc.

• Manage central orders email address; respond to emails, forward emails for other departments to the relevant person/s etc.
• Customer complaints, e.g. organisation of replacement, return of goods
• Coordination with internal departments
• Issuing invoices and credit memos to customer

1. Loading invoices/credit memos on customer portals

• Prepare daily OTIF report
• Monitor recommits
• Update order acknowledgement tracker
• Prepare and email new order summary sheet daily
• Maintain/update customer preferences, print messages and order acknowledgment email addresses
• Maintain delivery notes -

1. Ensure all signed delivery notes are received from our transporter in a timely manner and are saved on the server
2. Ensure all physical/paper delivery notes are filed by month and stored in the archive room as a backup

• Answer incoming calls on Sensient’s landline

Education & Experience

• Matric Exemption (Grade 12) Certificate
• A minimum of 5 years’ of professional experience in Customer Service/Sales Assistant, work experience in the food ingredients/FMCG/business-to-business is advantageous
• Demonstrated ability to prioritise workload and handle multiple tasks in an effective manner
• Excellent communication skills, experience in working both autonomously as well as in a team
• High performance individual with a strong work ethic
• Computer literate
• Knowledge and/or experience in dealing within an ERP system, e.g. JD Edwards, Salesforce are an advantage
• Knowledge of required documentation and logistics for exports is advantageous
• Very good English language skills (fluent in spoken and written), other additional language proficiencies are an advantage