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  • Posted: Sep 17, 2019
    Deadline: Not specified
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    Headquartered in Waterloo, Wisconsin, Trek Bicycle Corporation is a global leader in bicycle design and manufacturing. From the original hand-built steel touring frames introduced in 1976 to the revolutionary OCLV Carbon first introduced in 1992, Treks passion for innovation, quality, and performance leads the industry with next-generation thinking and cu...
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    Customer Service Rep

    As a Customer Service Representative your primary mission is to provide front-line support for our customers. By using available resources, the successful candidate will go above and beyond to provide world class customer service in an efficient and friendly manner.                            

    Objectives          

    • Providing front line technical support and facilitating warranty related queries
    • Building and maintaining relationships with Trek South Africa retailers.
    • Support Territory Managers in managing sales and strategic direction for the territory.
    • Provide outstanding customer service by acting as a liaison between Trek & retailers for all sales & service-related needs.
    • Solve all the service issues warranty related issues in a positive and efficient manner.
    • Monitor and assist financial services with credit status controls.                            

    Responsibilities                              

    • Be the technical liaison and solutions rep with Trek Retailers
    • Work as a team with Territory Manager to accomplish goals.
    • Manage set up, support and communications of Trek’s B2B system
    • Assist with training and maintaining Trek’s retailer training platform Trek University
    • Respond to retailer inquiries and provide a speedy and thorough resolution to ensure customer satisfaction.
    • Process orders timely & accurately. Manage back orders & shipments.
    • Embrace a continuous improvement philosophy.             
    • Seizes opportunities to help retailer provide top-level customer service to consumers.
    • Acts as a resource for both end users and retailers regarding all product and technical questions.
    • Help facilitate retailer collections and credit control.

    Requirements         

    • Must have a technical background with dealing with bicycles and understanding their attributes
    • Must have good written and verbal communication skills             
    • Proficiency with Microsoft Office Suite programs - Excel, Outlook, Word.
    • Prior customer service experience is preferred
    • Prior industry knowledge experience will be beneficial.
    • Knowledge of/passion for cycling a plus.
    • Exceptional work ethic, integrity and drive to produce only great work.
    • Must display strong organizational skills, be able to handle multiple tasks and manage priorities in a focus but flexible manner.
    • Business communication proficiency is a must. Must be able to communicate clearly and effectively at all levels of organization.
    • Dynamic and high energy. Understand how to work with a sense of urgency.
    • Successful team members are positive and calm in a busy environment. They do more than is asked of them and they work well on their own.

    Method of Application

    Interested and qualified? Go to Trek Bicycle on www.linkedin.com to apply

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