Customer Service Representative - Airport Industria at Mango5

Description

Job Alert for #CapeTown Organisational Wizards! If you're a detail-oriented powerhouse with a knack for providing stellar customer service, your dream job awaits with us at #Mango5!

• Join our BPO adventure and work towards delivering unmatched service to our esteemed B2B clients. Get ready to use your outstanding skills in a dynamic, fast-paced environment where the customer always comes first!

Requirements

Your Mission:

• Master the inbound phone line and steer calls to the right teammates
• Be a guiding light for clients, providing accurate info and direction
• Show off your problem-solving prowess by resolving client queries over the phone
• Assist with admin duties to keep our customer support department running smoothly

Your Skills:

• Superb interpersonal skills to build rapport with clients and colleagues
• Top-tier time management skills to juggle tasks and meet deadlines
• Proactive problem-solving abilities

Your Toolkit:

• Excellent organisational skills and attention to detail
• Ability to multitask and work as part of a dynamic team
• Energized, enthusiastic, and confident team player
• High motivation and dedication to excellent customer service
• Previous International BPO customer service experience is a must
• Polite telephone manners and top-notch communication skills
• Proficient in MS Office and quick to learn new systems