Current Vacancies at Mango5

Description

Mango5 is seeking a temporary Receptionist to join our team. The successful candidate will have experience in front office management, assistance to directors, office management, admin, event planning, information security, and receptionist duties.

Responsibilities:

• Welcome visitors by greeting them in person or on the phone and direct them accordingly.
• Manage the reception area and ensure that it reflects the high standards of the company.
• Answer and direct phone calls to the relevant departments.
• Coordinate and schedule boardroom and meeting rooms.
• Assist directors with day-to-day tasks as required.
• Ensure compliance with information security policies and procedures.
• Assist with organizing and plan office events and functions.
• Manage incoming and outgoing mail, and courier services.
• Maintain an accurate record of office supplies, ensuring they are replenished when necessary.
• Perform general administrative tasks, including data entry, typing, filing, copying, scanning and interview application forms.
• Ensure boardroom is clean at all times.
• Assist with stock control in Facilities store room.
• Log necessary service calls for printers/copier
• Submit printer reader report.
• Monitor printer toner stock on hand.
• Maintain and report printer/copier errors.
• Assist with compiling award certificates.
• Control of Reception television.
• Ensure Reception draws and cabinets are kept locked.
• Keep control of Coffee Machine keys.

Requirements

Job Requirements

• MS Office Suite.
• Professional & Presentable.
• Punctual.
• Own reliable transport.
• Matric qualification.
• Previous experience in a front office or receptionist role.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Knowledge of information security policies and procedures.
• Proficient in Microsoft Office Suite.
• Flexible, self-motivated and proactive.
• Have high performance culture and ethic.
• Absolute trustworthy with high standards of personal integrity.

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Job Overview:

We are seeking an experienced Quality Assurance (QA) consultant to join our growing call centre team at Mango5. The successful candidate will be responsible for monitoring and evaluating call centre agents' performance, ensuring that customer service standards are met, and making recommendations for improvement.

Responsibilities:

• Conduct regular call monitoring and evaluation of call centre agents
• Provide feedback and coaching to agents to improve performance
• Analyze call centre data and metrics to identify areas of improvement
• Develop and maintain quality assurance procedures and best practices
• Collaborate with the call centre team to identify and resolve performance issues
• Ensure that customer service standards are being met and exceeded
• Provide regular reports on call centre performance to management

Requirements

• Requirements:
• A minimum of 1-2 years of experience in Quality Assurance in a call centre environment
• Matriculation (Grade 12)
• Clear criminal record
• Excellent verbal and written communication skills
• Ability to analyse data and metrics to identify areas of improvement
• Strong organizational and time management skills
• Ability to work well under pressure and meet tight deadlines
• Strong problem-solving skills and attention to detail

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Description

Job Alert for #CapeTown Organisational Wizards! If you're a detail-oriented powerhouse with a knack for providing stellar customer service, your dream job awaits with us at #Mango5!

• Join our BPO adventure and work towards delivering unmatched service to our esteemed B2B clients. Get ready to use your outstanding skills in a dynamic, fast-paced environment where the customer always comes first!

Requirements

Your Mission:

• Master the inbound phone line and steer calls to the right teammates
• Be a guiding light for clients, providing accurate info and direction
• Show off your problem-solving prowess by resolving client queries over the phone
• Assist with admin duties to keep our customer support department running smoothly

Your Skills:

• Superb interpersonal skills to build rapport with clients and colleagues
• Top-tier time management skills to juggle tasks and meet deadlines
• Proactive problem-solving abilities

Your Toolkit:

• Excellent organisational skills and attention to detail
• Ability to multitask and work as part of a dynamic team
• Energized, enthusiastic, and confident team player
• High motivation and dedication to excellent customer service
• Previous International BPO customer service experience is a must
• Polite telephone manners and top-notch communication skills
• Proficient in MS Office and quick to learn new systems

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Description

• Mango5 has an exciting new campaign, and we are seeking Highly motivated, energetic, and experienced sales executives to join our team. The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives.  

This individuals’ duties will include:  

Executing and closing sales 

• Understanding the product and the respective features and benefits. 
• Initiate sales with potential customers over the phone and informing them about product features using scripts. 
• Building rapport with customers and using the need that Futurewise aims to address to close sales deals. 
• Effectively answering customers' questions. 
• Accurately capturing customer and beneficiary information.  
• Understanding and operating within the regulatory frameworks for financial service providers. 

Maximising sales performance 

• Monitoring sales performance and identifying improvement opportunities.  
• Actively seeking customer feedback and raising reasons for not buying the product with the team leader. 
• Keep up to date on general developments in education that can be used on sales calls. 
• Make suggestions to the team leader on improvements to the script that can improve sales without detail. 
• Coaching less experienced staff on effective sales strategies. 

This role has the following requirements: 

Qualifications 

• Matric Certificate 
• Additional Qualifications Advantageous  

Experience 

• Experience as a telesales representative selling long term insurance products. 
• Proven track record of successfully meeting sales quota, preferably over the phone. 
• Experience in working with relevant computer programs and telephone systems is advantageous). 

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Description

• Mango5 has launched an exciting new campaign, and we are currently seeking to employ a Highly motivated, driven and experienced long term insurance Senior Sales Executive. The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives.

This individual’s duties will include:

Executing and closing sales

• Understanding the product and its respective features and benefits.
• Initiate sales with potential customers over the phone and inform them about product features using scripts.
• Building rapport with customers and using the need that Futurewise aims to address to close sales.
• Effectively answering customer questions.
• Accurately capturing information that customers provide.
• Understand and operate within the regulatory frameworks for financial service providers.

Maximizing sales performance

• Monitoring sales performance and identifying improvement opportunities.
• Actively seeking customer feedback and raising reasons for not buying the product with the team leader.
• Keep up to date on general developments in education that can be used on sales calls.
• Make suggestions to the team leader on improvements to the script that can improve sales without detail.
• Educate customers on the use of self-service to update policy details.
• Coaching less experienced staff on effective sales strategies.

Requirements

This role has the following requirements:

Qualifications

• Matric Certificate.
• Credit and Criminal Clear
• RE5 exam passed within the past 2 years. (ADVANTAGEOUS)
• A minimum of 1 year selling long-term insurance.
• Experience in selling money-market instruments is advantageous.