Customer Service Representative - Polokwane at Tracker Connect (Pty) Ltd

Introduction

• TRACKER requires the services of a Representative: Customer Services for the Polokwane region. The successful candidate will be responsible for all related sales support duties for the Polokwane Sales Support Department.

Job description

• Assisting Sales Consultants and Administrative Support.
• Process Sales Contracts/Information
• Maintain region records, statistics reports and activity Reports.
• Follow up Leads /Queries.
• Liaise with all necessary Departments regarding scheduled fitments.
• Data Capturing.
• General Office Administration.
• Reception Duties. Receive and administer incoming Calls.
• Attend to/Follow up and Resolve Client Queries from Dealers, Brokers, Fitment Centres, Corporate Clients, HO
• Provide Excellent Customer Service to Internal and External Clients.
• Provide Service within the Region as well as other departments/regions/staff within Tracker.
• Embrace Service Excellence.
• Assist with any other tasks or duty assigned to you by the Supervisor/Manager
• Update all Client's Profile Details on System. (Walk In or Phone In) 
• Follow up on Loading of Contracts from Dealers, Brokers and Corporate Clients
• Provide Weekly Sales Stats to Sales Consultants
• Ensure the Lead Source and Pricing Source is captured correctly
• Provide Service to both Existing and Prospective Clients
• Ensure both the Company and the Customer best interest is kep at Heart
• Provide insurance certificates
• Liaise with Dealers, Brokers, Fitment Centres, Corporates, Sales, Staff at Head Office

Minimum requirements

• Matric with at 2 years’ experience in an administrative role
• Previous experience is the logistics or tracking industries would be advantageous
• Proficiency in MS Office & Outlook

Deadline:28th November,2025