Fresh Openings at Tracker Connect (Pty) Ltd

Introduction

• Tracker’s Insurance Sales Department requires an External Representative to initiate sales to the Insurance Industry and to market Tracker to both existing and prospective clients. The objective is to ensure that the service level is met in a highly pressurised environment. The position is based in the East of Johannesburg (Springs) and preference will be given to candidates who reside in this area. The position is based in JHB and preference will be given to candidates who reside in these areas

Job description

• Analyse business processes and workflow
• Solve customer problems
• Act as liaison between Call Centre's and Tracker Call Centre at all levels
• Administration of sales contracts, maintain records and reports
• Give feedback on all generated business on a daily basis
• Initiate Tracker Sales
• Conduct training and do presentations to call centre staff
• Motivate Sales Force on the Broker floor.
• Promote Tracker within the particular partner's call centre
• Analyse tracking sales trends at the particular partner
• Develop new business

Minimum requirements

• Matric with At least 2 years experience in dealing with brokers or selling short term insurance
• Must have two years Inbound/Outbound Call Centre experience
• A valid driver’s licence
• Computer literacy in Microsoft Excel
• Exposure to the Tracker system/s and processes will be advantageous
• Strong administrative skills will be an added advantage
• Excellent Communication Skills & bilingual
• Strong problem solving and decision making skills
• Self-motivated, committed & assertive

Deadline:28th November,2025

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Introduction

• TRACKER requires the services of a Representative: Customer Services for the Polokwane region. The successful candidate will be responsible for all related sales support duties for the Polokwane Sales Support Department.

Job description

• Assisting Sales Consultants and Administrative Support.
• Process Sales Contracts/Information
• Maintain region records, statistics reports and activity Reports.
• Follow up Leads /Queries.
• Liaise with all necessary Departments regarding scheduled fitments.
• Data Capturing.
• General Office Administration.
• Reception Duties. Receive and administer incoming Calls.
• Attend to/Follow up and Resolve Client Queries from Dealers, Brokers, Fitment Centres, Corporate Clients, HO
• Provide Excellent Customer Service to Internal and External Clients.
• Provide Service within the Region as well as other departments/regions/staff within Tracker.
• Embrace Service Excellence.
• Assist with any other tasks or duty assigned to you by the Supervisor/Manager
• Update all Client's Profile Details on System. (Walk In or Phone In) 
• Follow up on Loading of Contracts from Dealers, Brokers and Corporate Clients
• Provide Weekly Sales Stats to Sales Consultants
• Ensure the Lead Source and Pricing Source is captured correctly
• Provide Service to both Existing and Prospective Clients
• Ensure both the Company and the Customer best interest is kep at Heart
• Provide insurance certificates
• Liaise with Dealers, Brokers, Fitment Centres, Corporates, Sales, Staff at Head Office

Minimum requirements

• Matric with at 2 years’ experience in an administrative role
• Previous experience is the logistics or tracking industries would be advantageous
• Proficiency in MS Office & Outlook

Deadline:28th November,2025

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Introduction

• The Quality Verification Agent is responsible for validating and auditing call centre agent interactions — particularly customer retention calls (“retains”) — to ensure adherence to compliance standards, internal policies, and customer experience benchmarks. The role ensures that all customer engagements meet regulatory, contractual, and service excellence standards while identifying opportunities for process optimization and continuous improvement within the call centre.

Job description

• Validate and assess call recordings, focusing on retention and cancellation save attempts.
• Ensure all calls comply with company policies, regulatory frameworks (e.g., POPIA, FAIS, or industry-specific legislation), and service-level agreements.
• Verify accuracy of captured data, customer consent, and adherence to approved scripts/Delegation of authority and SOPs.
• Flag and document non-compliant behaviours or deviations for corrective action.
• Maintain detailed audit records and performance metrics for reporting and analysis.
• Maintain a structured call evaluation framework aligned with quality metrics.
• Score agent interactions objectively using defined evaluation criteria (compliance, professionalism, accuracy, empathy, and resolution).
• Provide constructive feedback and improvement recommendations to team leaders and consultants.
• Collaborate with Skills coaches, Supervisors, manager and operations teams to address quality gaps.
• Identify recurring issues, process bottlenecks, or systemic compliance risks.
• Participate in QA calibration sessions to ensure consistency and fairness in scoring.
• Recommend updates to scripts, procedures, or quality monitoring tools based on audit findings.
• Support the implementation of continuous improvement initiatives aimed at enhancing agent performance and retention outcomes.
• Prepare weekly and monthly QA performance reports for management.
• Highlight trends, root causes of non-compliance, and opportunities for agent coaching.
• Provide actionable insights to improve customer experience, retention rates, and overall call quality.
• Work closely with Operations, Compliance, and Training/Skills coaches to align QA practices with business goals.
• Communicate quality trends and performance outcomes effectively to stakeholders.
• Support the development of best practices for call handling and customer retention.

Minimum requirements

• Matric / Grade 12.
• 2 years call centre experience
• 1 years’ experience in a call centre quality assurance or compliance validation role. (Advantageous)
• Experience in retention, sales, or customer experience environments preferred.
• Familiarity with QA frameworks, compliance auditing, and call monitoring systems.
• Tertiary qualification will be an advantage.
• Knowledge of Tracker products and systems (iEvolve, CDS, TCRM, Willow, Aspect) will be an advantage
• The incumbent should have excellent interpersonal skills and the ability to pay attention to details.
• The ability to cope with a constant changing and pressurised environment.
• The ability to work in an environment where multi-skilling is required

Deadline:1st December,2025

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Introduction

• To provide strategic leadership and oversight of the organisation’s financial reporting, statutory compliance, and internal audit functions. The role ensures the integrity, accuracy, and timeliness of all financial information and reports, in compliance with applicable accounting standards, legislation, and regulatory requirements. The Head: Financial Reporting and Audit drives sound financial governance, risk management, and control frameworks, supporting executive decision-making and fostering stakeholder confidence through transparent and reliable financial practices.

Job description
Strategic Financial Leadership

• Drive continuous improvement initiatives in statutory reporting and audit processes.
• Provide training and guidance to finance teams on statutory and audit requirements.
• Prepare and present statutory and audit updates to the Board or Audit Committee.
• Benchmark group reporting and audit practices against industry best practices.

Financial Operations Management

• Manage and monitor month-to-month arrears percentages to ensure effective credit control and optimal cash flow.
• Oversee the administration and processing of ACB (Automated Clearing Bureau) payments and direct deposits to ensure accuracy and timeliness.
• Direct and manage all legal collection processes and the reinstatement of accounts in line with company policy and legal requirements.
• Ensure that all billing activities are accurate, complete, and compliant with internal controls and accounting standards.
• Oversee the prompt resolution of client queries to maintain high standards of customer satisfaction and financial accuracy.
• Reconcile third-party accounts on a regular basis and ensure timely collection of outstanding balances.
• Implement strategies to minimise bad debts and improve overall debt recovery performance.
• Review monthly financial movements to identify trends, anomalies, and areas requiring management attention.
• Analyse financial performance by comparing actual results to budget and prior-year figures to provide insights and recommendations.
• Conduct regular reasonability assessments to validate financial data accuracy and consistency across reports.
• Ensure compliance with all relevant financial reporting standards, accounting principles, and internal audit requirements.
• Oversee adherence to VAT legislation, ensuring accurate calculation, reporting, and submission within prescribed timelines.
• Prepare and manage daily and annual cash flow forecasts to support effective liquidity and investment management.
• Supervise the daily reconciliation of bank accounts to ensure the integrity of financial data and timely resolution of discrepancies.
• Optimise cash investment opportunities to maximise returns while maintaining adequate liquidity and avoiding overdraft positions.

Group Statutory Reporting

• Oversee the preparation and timely submission of all group statutory returns and filings in compliance with local and international regulations.
• Coordinate with subsidiaries to ensure consistency and accuracy in statutory reporting across the group.
• Monitor changes in statutory requirements and implement necessary updates to reporting processes.
• Liaise with regulatory bodies and respond to statutory queries or audits.
• Develop and maintain a group statutory reporting calendar to ensure all deadlines are met.
• Oversee the completion of Annual Financial Statements (AFS) for both subsidiaries and the consolidated group, ensuring accuracy, completeness, and compliance with applicable reporting standards.
• Apply extensive experience in financial consolidations to produce accurate and timely group-level financial results.
• Demonstrate expertise in preparing detailed reporting audit packs and supporting schedules to facilitate efficient and effective audits.
• Compile comprehensive audit packs that reconcile seamlessly with the Annual Financial Statements, ensuring consistency and audit readiness.

Manage Financial and Accounting Systems, Operations and Enhancements

• Ensure that all financial and reporting systems operate efficiently and effectively to support business and audit requirements.
• Oversee and manage system availability to guarantee uninterrupted access and data integrity for all financial processes.
• Design, implement, and monitor internal controls to identify, mitigate, and eliminate financial and operational risks.
• Manage and coordinate all month-end closing processes, ensuring they are executed accurately, on time, and supported by complete documentation.

External Audit

• Act as the primary liaison for external auditors during group audits, fostering effective communication and collaboration throughout the audit process.
• Oversee the planning and execution of annual external audits across all group entities, ensuring compliance with audit timelines and regulatory requirements.
• Review and approve audit schedules, verifying that all requested information and supporting documentation are provided accurately and within agreed deadlines.
• Address audit findings promptly and coordinate the development and implementation of corrective action plans to strengthen internal controls and compliance.
• Lead post-audit debrief sessions to identify opportunities for process improvement and share key learnings with relevant stakeholders.
• Monitor, track, and ensure the full implementation of audit recommendations across all group entities to maintain continuous improvement and governance integrity..

Stakeholder Management

• Cultivate and manage high-level relationships with Tracker’s executive leadership to foster alignment and collaboration across business functions.
• Champion the development of strategic partnerships with external stakeholders, ensuring obligations are fulfilled and expectations consistently exceeded.
• Lead initiatives to build and sustain long-term, value-driven relationships with executive representatives of key partners, unlocking growth opportunities for Tracker.
• Facilitate cross-functional collaboration by proactively sharing customer insights and relevant information to support departmental strategic goals.
• Act as a key liaison between customer-facing teams and internal stakeholders to ensure customer needs are prioritized in decision-making and service delivery
• Drive continuous improvement initiatives based on customer feedback, ensuring service excellence and alignment with Tracker’s customer experience strategy.

Financial Management

• Prepare annual OPEX and CAPEX budgets on behalf of the Region for executive review
• Responsible for the strategic planning and development of Regional annual budgets that align with the strategic objectives of the Operations department.
• Responsible for the strategic planning and execution of applicable cost-reduction initiatives.
• Responsible for the development of best practices to achieve departmental financial goals.
• Responsible for determining and implementing relevant best practices to create efficiencies in every process.
• Manage monthly expenses and investigate all excessive costs to drive budget compliance.
• Manage and ensure accountability for wastage, theft and non-compliance.

People Management

• Responsible for building productive teams through – staff selection, development, coaching and motivating to levels of maximum staff potential.
• Responsible for ensuring the successful management of staff according to company standards (appraisals, discipline, development, training etc).
• Empowering staff coupled with appropriate accountability expectations and performance management initiatives.
• Manage with authenticity and integrity and live the Tracker values every day.
• Assist in employee recruitment, performance evaluation, promotion, retention and termination activities.
• Analyse shortfalls and arrange training to improve technical skills.
• Address employee grievances and build a positive working environment for employees.
• Ensure that all staff follow departmental policies and procedures.
• Develop best practices and ensure staff adhere to achieve department goals.
• Provide direction and support to managers and their subordinates to ensure alignment with the company’s strategies and goals.
• Manage the process of attracting and retaining fit-for-purpose talent for the Operational Response Services Department.

Minimum requirements

• Essential: CA (SA) qualification. NQF 8.  
• Essential: 8 Years Commercial Experience Post Articles.
• Essential: 2 Years’ senior management experience

Deadline:30th November,2025

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Introduction

• Tracker requires the services of an Installation Technician in the Installations Department. This department is responsible for effective installations of sophisticated electronic equipment into various types of vehicles. This position requires the candidates complete all tasks schedule by the scheduling department efficiently and according to the set Tracker standards. The candidate will also be required to support the existing organization, the staff within the department, the different departments and the branches in the various regions when required. The candidates must be customer service driven and be able to work independently. Attention to detail and meticulousness is an inherent requirement of the job. The candidate must be well presented.

Job description

• Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, buses and plant machinery.
• Perform the installations as per the set standard of quality.
• Perform the installations at a site convenient to the customer.
• Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
• Complete all relevant documentation associated with the installation.
• Provide customer service in accordance with a set standard.
• Be responsible to determine and request additional

Minimum requirements

• Minimum 3 years’ experience as an auto electrician, motor mechanic, installation of Tracking devices, vehicle accessories and vehicle alarms.
• Grade 12, Matric
• PSIRA Grade E registration
• National Technical Certificate in Automotive Electronics/Motor Mechanic would be advantageous
• Valid driver’s license (not less than 12 months)
• Computer literate
• The candidate must possess good communication and administrative skills.
• Possess good fault-finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.
• Excellent Communication Skills
• Excellent customer service skills
• Self-disciplined and self-motivated
• Sharp Problem-Solving Skills
• The Ability to Work Within a Team
• Creative Thinking

Deadline:30th November,2025

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Introduction

• Tracker requires the Services of two Quality Assurer: Installations in the Technical Department based in the Cape Town Office. This department is responsible for effecting installations of sophisticated electronic equipment into vehicles. This position requires the candidate to ensure that all installations are conducted according to Tracker quality standards and provide excellent customer service to all our stakeholders. Please note that EE candidates will be given first preference.

Job description

• Perform regular and planned assessment in your area of responsibility
• Identifying shortfalls and providing solutions
• interacting with technicians and having technical discussions
• Perform regular and planned assessments of fitment centre in your area
• Mentoring and educating technicians
• Ensure compliancy with regards to installations and OEM bulletin
• Ensuring compliancy in customer service ethics
• Ensuring bulletins are circulated to Technicians and FC
• Maintain strong Quality standards
• Ensure compliancy with regards to reporting to admin and Management
• Liaise between multiple departments  
• Motivate techs to perform quality installations
• Provide reports and feedback
• Implement and evaluate quality procedures
• Evaluate and improve technical procedures
• Attending to Technical SR’s that are quality related and give feedback to the technicians and the managers.
• Maintain Trackers recommended recovery rate in your area of responsibility through the installation quality process
• Perform test requests
• Attending to PIC’s
• Attending to battery drainage complaints
• Assisting with project installations
• Assisting with afterhours standby
• Liaise with clients to solve technical issues and deliver service excellence
• Ensure compliancy with regards to reporting to Management
• Assisting with technical queries

Minimum requirements

• Matric with a National Technical Certificate in Automotive Electronics/Motor Mechanic.
• Minimum 5 years’ experience as an auto electrician or motor mechanic with one year being in a Supervisory role.
• Valid driver’s license.
• The candidate must possess good communication and administrative skills.
• Computer literacy will be advantageous (MS Office)
• Possess good fault-finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.

Deadline:2nd December,2025

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Introduction

• Tracker requires the services of an Installation Technician in the Technical Department. This department is responsible for effective installations of sophisticated electronic equipment into vehicles. This position requires the candidates to support the existing organization of work and staff within the department as well as the different departments and branches within TRACKER. Attention to detail and meticulousness is an inherent requirement of the job. The candidates must be customer service driven and be able to work independently. The candidate must be well presented.

Job description

• Perform installations of sophisticated electronic units into various vehicle types including trucks and plant machinery.
• Perform the installations as per the set standard of quality.
• Perform the installations at a site convenient to the customer.
• Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
• Complete all relevant documentation associated with the installation.
• Provide customer service in accordance with a set standard.
• Be responsible to determine and request additional stock in advance avoiding unnecessary delays.
• Perform your duties in a cost effective manner. 

Minimum requirements

• National Technical Certificate in Automotive Electronics/Motor Mechanic.
• Matric
• Grade E PSIRA registered 
• Minimum 4 years experience as an auto electrician or motor mechanic
• The candidate must possess good communication and administrative skills.
• Possess good fault finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.
• Computer literacy will be advantageous (MS Office)
• Valid driver’s license.

Deadline:30th November,2025

go to method of application »

Introduction

• Tracker requires the services of an Installation Technician in the Installations Department. This department is responsible for effective installations of sophisticated electronic equipment into various types of vehicles. This position requires the candidates complete all tasks schedule by the scheduling department efficiently and according to the set Tracker standards. The candidate will also be required to support the existing organization, the staff within the department, the different departments and the branches in the various regions when required. The candidates must be customer service driven and be able to work independently. Attention to detail and meticulousness is an inherent requirement of the job. The candidate must be well presented.

Job description

• Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, buses and plant machinery.
• Perform the installations as per the set standard of quality.
• Perform the installations at a site convenient to the customer.
• Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
• Complete all relevant documentation associated with the installation.
• Provide customer service in accordance with a set standard.
• Be responsible to determine and request additional

Minimum requirements

• Minimum 3 years’ experience as an auto electrician, motor mechanic, installation of Tracking devices, vehicle accessories and vehicle alarms.
• Grade 10. Matric will be advantageous
• Grade E PSIRA registration 
• National Technical Certificate in Automotive Electronics/Motor Mechanic would be advantageous
• Valid driver’s license (not less than 12 months)
• Computer literate
• The candidate must possess good communication and administrative skills.
• Possess good fault-finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.
• Excellent Communication Skills
• Excellent customer service skills
• Self-disciplined and self-motivated
• Sharp Problem-Solving Skills
• The Ability to Work Within a Team
• Creative Thinking

Deadline:30th November,2025

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Introduction

• Tracker is seeking a dynamic and experienced two (2) Technical and Learning Development Trainer to join our Human Capital team. The Technical Learning and Development Trainer is responsible for ensuring that all Tracker technicians—internal and external—are equipped with the necessary technical skills and knowledge to perform quality installations and related tasks to the highest standards. This role involves designing, delivering, and evaluating training programs, as well as supporting continuous improvement through assessments, reporting, and collaboration with key stakeholders.

Job description

• Develop, maintain, and upgrade installation-related training materials (Theory & Practical).
• Facilitate technical training sessions for Tracker-employed Technicians, Fitment Centre Technicians, Resellers, and Quality Assurers.
• Conduct refresher training and regular assessments to identify and address performance gaps.
• Design and implement new training programs based on identified needs and business objectives.
• Manage technical trial projects aligned with client or OEM requirements.
• Provide technical advice and support to Managers, Technicians, and Quality Supervisors.
• Facilitate the Technical Internship Programme.
• Collaborate with the eLearning Specialist to develop training material, assessments and monitor content via the use of technology to ensure that Tracker keeps up with best practice when it comes to delivering learning and development strategies.
• Share monthly and quarterly performance reports and On-the-Job Training (OJT) outcomes with stakeholders.
• Establish training standards and ensure quality assurance across all L&D technical activities.
• Serve as a liaison between L&D and Compliance, supporting continuous improvement and best practice alignment.
• Identify key performance indicators to measure training effectiveness and ROI

Minimum requirements

• Diploma/ Degree in Technical Training or equivalent qualification in ODETD Practices
• PSIRA Minimum Grade C
• Minimum 3 years’ experience training
• Previous experience as an installation technician advantageous 
• Accredited Assessor (advantageous if constituent Assessor)
• Accredited Moderator (advantageous if constituent Moderator)
• Proficient in Microsoft Office suite
• Excellent Tracker system & Product Knowledge
• Positive attitude
• Display Tracker business values.
• Maintain industry knowledge and best practice within education and development.
• Excellent interpersonal skills. Ability to interact with all departments at all levels
• Ability to work independently, under pressure and must take responsibility.
• Ability to motivate the team.
• Excellent people skills
• Planning and organizing
• Excellent business writing skills

Deadline:30th November,2025