Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the last 20 years.
Through a culture of continuous innovation...
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Tracker requires the Services of two Quality Assurer: Installations in the Technical Department based in the Cape Town Office. This department is responsible for effecting installations of sophisticated electronic equipment into vehicles. This position requires the candidate to ensure that all installations are conducted according to Tracker quality standards and provide excellent customer service to all our stakeholders. Please note that EE candidates will be given first preference.
Job description
Perform regular and planned assessment in your area of responsibility
Identifying shortfalls and providing solutions
interacting with technicians and having technical discussions
Perform regular and planned assessments of fitment centre in your area
Mentoring and educating technicians
Ensure compliancy with regards to installations and OEM bulletin
Ensuring compliancy in customer service ethics
Ensuring bulletins are circulated to Technicians and FC
Maintain strong Quality standards
Ensure compliancy with regards to reporting to admin and Management
Liaise between multiple departments
Motivate techs to perform quality installations
Provide reports and feedback
Implement and evaluate quality procedures
Evaluate and improve technical procedures
Attending to Technical SR’s that are quality related and give feedback to the technicians and the managers.
Maintain Trackers recommended recovery rate in your area of responsibility through the installation quality process
Perform test requests
Attending to PIC’s
Attending to battery drainage complaints
Assisting with project installations
Assisting with afterhours standby
Liaise with clients to solve technical issues and deliver service excellence
Ensure compliancy with regards to reporting to Management
Assisting with technical queries
Minimum requirements
Matric with a National Technical Certificate in Automotive Electronics/Motor Mechanic.
Minimum 5 years’ experience as an auto electrician or motor mechanic with one year being in a Supervisory role.
Valid driver’s license.
The candidate must possess good communication and administrative skills.
Computer literacy will be advantageous (MS Office)
Possess good fault-finding skills and techniques.
Possess the necessary skills to deliver service excellence.
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