Customer Service Representative - Western Cape (CPT) at Tracker Connect (Pty) Ltd

Introduction

TRACKER Western Cape requires a Customer Service Representative – Installation Support on a fixed term contract to deliver scheduling support for 1 year to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

Primary Functions:

• Marketing of Tracker to both existing and prospective clients.
• Establishing building and maintaining relationships with our various partners.
• Contract administration, feedback, and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet / exceed targets.
• Data Capturing.
• Follow up leads/queries.
• Scheduling fitments of Tracker units.
• Liaising with technicians regarding appointments.
• Rescheduling of appointments.
• Checking / Maintaining high quality schedules.
• Monitoring effective utilisation of Tracker technicians.
• Outsourcing work to fitment centres.
• Maintain local and regional Scheduling relationships.
• Management of potential cancellations.
• Taking ownership of all queries and calls taken and assisting the client within our SLA’s
• Allocating of Prefit fitments to assigned Fitment Centres.
• Arrange and coordinate same day fitments as per Dealer requirements.

Minimum requirements

• Matric with at 2 - 3 years’ experience in the Scheduling role
• Extensive knowledge of the Western Cape geographical area
• MS office Knowledge (intermediate level in Excel)
• Above average Customer Service skills
• Ability to work under pressure
• Ability to work within a team
• Out of the box thinking skills
• Excellent communication and organizational skills
• Excellent service orientation
• Time management
• A self-starter
• Assertive
• Attention to detail
• Excellent relationship builder
• Results and action orientated
• Must be available to start immediately