Job Openings at Tracker Connect (Pty) Ltd

Introduction

Tracker requires the services of an Installation Support Administrator in their Installation Logistics – Scheduling division, at their Middelburg Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

Duties and Responsibilities

• Marketing of Tracker to both existing and prospective clients.
• Establishing, building and maintaining relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Data capturing.
• Follow up leads/queries.
• Scheduling fitments of Tracker units.
• Scheduling of Technical Service Requests.
• Rescheduling of appointments.
• Liaising with technicians regarding appointments.
• Checking/Maintaining high Quality of schedules.
• Monitoring effective utilization of Tracker technicians.
• Outsourcing of work to Fitment centres.
• Maintain local and regional Scheduling Relationships.
• Assisting Walk-in-clients with scheduling related queries.
• Management of potential cancellations.
• Taking ownership of all queries received, telephonically or face-to-face and assisting the client within our SLA’s.

Minimum requirements

Qualifications, Skills and Experience

• Matric with at least 1 year Contact Centre experience.
• Bilingual (English and Afrikaans) advantageous.
• Computer literacy.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.

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Introduction

TRACKER Western Cape requires a Customer Service Representative – Installation Support on a fixed term contract to deliver scheduling support for 1 year to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

Primary Functions:

• Marketing of Tracker to both existing and prospective clients.
• Establishing building and maintaining relationships with our various partners.
• Contract administration, feedback, and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet / exceed targets.
• Data Capturing.
• Follow up leads/queries.
• Scheduling fitments of Tracker units.
• Liaising with technicians regarding appointments.
• Rescheduling of appointments.
• Checking / Maintaining high quality schedules.
• Monitoring effective utilisation of Tracker technicians.
• Outsourcing work to fitment centres.
• Maintain local and regional Scheduling relationships.
• Management of potential cancellations.
• Taking ownership of all queries and calls taken and assisting the client within our SLA’s
• Allocating of Prefit fitments to assigned Fitment Centres.
• Arrange and coordinate same day fitments as per Dealer requirements.

Minimum requirements

• Matric with at 2 - 3 years’ experience in the Scheduling role
• Extensive knowledge of the Western Cape geographical area
• MS office Knowledge (intermediate level in Excel)
• Above average Customer Service skills
• Ability to work under pressure
• Ability to work within a team
• Out of the box thinking skills
• Excellent communication and organizational skills
• Excellent service orientation
• Time management
• A self-starter
• Assertive
• Attention to detail
• Excellent relationship builder
• Results and action orientated
• Must be available to start immediately

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Introduction

Tracker Connect (Pty) Ltd. requires the services of a Regional Liaison and Partners Services Manager. As a leader, this position is focused on managing the critical response services within the operational services. It is also incumbent of the incumbent to develop and maintain partnerships and liaison with the provincial recovery structures in order to improve the recovery rate by means of gathering crime intelligence, which in turn will support the company to meet its strategic objectives.

Key roles and responsibilities:

• Investigations and Compliance
• Ensure that activated vehicles are recovered
• Ensure that the provincial action plan addresses partnership and liaison and the recovery rate
• Meet compliance expectations on time
• Standardise training across the province aligned to the National Head Office vision
• Ensure that policies and procedures are adhered to within the province

Intelligence Management

• Deliver statistical reports supported by visual and/or graphical presentation before last working day of the month
•  Accurate reporting on provincial vehicle crime trends to stakeholders
• Timeous implementation of action plans and procedures
• Accurate reporting on vehicle crime prevention; combating; and investigation methods
• Suggest action plans to stakeholders, both private and public, on the above

Liaison

• Deliver monthly and quarterly visit schedules
• Deliver report on vehicle crime trends and intelligence gathered to all stakeholders
• Effective management of queries and accounts; and delivery monthly report to manager

Ad hoc projects

• Effective communications and co-ordination of vehicle related projects within the province

Management of staff

• Performance discussions on time and score delivered
• Ensure development of subordinates
• Manage department budget
• Actual versus budget

Minimum requirements

Qualifications and experience required:

• National Diploma: Criminal Justice, Policing or Criminology related at NQF level 6
• Vehicle Tracking systems, processes and procedures
• 3 – 5 years relevant experience
• Minimum of (5) years’ experience/above average knowledge in the South African Police Services, SANDF, Other Law Enforcement Agencies or Private Security Industry
• Above average understanding of the Criminal Procedure Act.
• Above average understanding of the Firearms Control Act.
• Above average understanding of Vehicle Related Crime in South Africa.
• Clear Criminal Record - Undergoing polygraph screening annually - Pre & Post employment.
• Pre & Post employment – Firearm, Technical, Tactical & Defensive Driving assessments and training
• Valid PSIRA Grade B & Armed Response Certificate 
• Valid Firearm Competency Certificate 
• Valid Code EB - Driver’s Licence.
• Valid South African Identity Document & or Card.
• Must be willing to work shifts and overtime as per an approved shift roster including weekends and public holidays.
• Must be willing to be deployed “Nationally” with reasonable prior notification and consultation.
• Perform planned & unplanned standby duties and special operations as, and when, required.
• Must be willing to be deployed in an environment that can be considered dangerous & hostile whilst working in the confines of a set SOP. 

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Introduction

As Manager: IT Systems & Cloud, you will accomplish results through the management of experienced professionals, and you will integrate subject matter and industry expertise within the areas of Server Software and Cloud Infrastructure Management. We are seeking a technically strong person with experience managing a team. Ideally, you will have mentored and managed a small Software and Cloud team in the past, and you have passion for production support of technology. This is a dynamic, highly diverse team, and we are passionate about embodying a culture of positivity. Provide management and guidance to the cloud engineering and operations staff, focus on the implementation of new and enhanced services across Tracker’s various locations, and ensure high availability and quick resolution of the services delivered. This position has responsibility for all support aspects of Tracker's Enterprise Server Software and Cloud Infrastructure, including integration with development teams and leaders, 3rd party providers, and managing the Cloud Engineering team. Maintaining, close liaison with various operational, project, development, vendor and product teams, ensuring ongoing service and support can be maintained to defined service levels. This team works in an environment that operates 24/7.

Job description

KEY DUTIES AND RESPONSIBILITES:

• Manages enterprise cloud engineering team, recruiting, and mentoring the members of the team, both technically and for career growth.
• Provides technical oversight across systems and architectures, with an emphasis on reliability, architecture, and automation.
• Helps to drive the vision for the future of the Cloud at Tracker and reliability of applications and services running in the Cloud.
• Provides a holistic view of the production environment for both technology and business management, working closely as a trusted partner with development team leaders.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Communicates status to development teams, ensuring outstanding issues are tracked to closure, both for remediation and long-term resolution.
• Consults with the primary stakeholders of the application in conjunction with development leaders and technical leads to better understand the objectives of the development teams.
• Requires awareness of audit and compliance related issues.
• Contributes to formulation of strategies for network growth and stability.
• Champion initiatives to enable high availability for Business-As-Usual which includes monitoring, failover, and resiliency.
• Ability to handle incidents, problems and change at a global enterprise level.
• Responsible for delivery of results which directly impacts the development teams.
• Servers (on-premise and cloud)
• Management of servers
• Ensure that servers have the appropriate anti-virus installed and up-to-date.
• Ensure that user access to the servers is managed and limited.
• Ensure that server data is backed-up as agreed with the appropriate business owner.
• Ensure that servers are monitored for performance and uptime.
• Active Directory (on-premise and Cloud – i.e. Azure)
• Configure Active Directory and DNS Architecture.
• Create, remove and modify Active Directory Users.
• Management of the Active Directory implementation.
• Ensure that procedures for adding, changing and removing resources from AD are created and implemented.
• Ensure that access restrictions are regularly reviewed for completeness.
• Ensure that backups of the implementation are implemented.
• Monthly Active Directory Clean-ups.
• Ensure Active Directory Replication.
• Management of Group Policy.
• Management of Active Directory integration with other Microsoft domains.
• Databases
• Management of the company's databases.
• Ensure that the database is monitored for performance and integrity.
• Ensure that preventative maintenance is scheduled and implemented on a regular, timely fashion.
• Ensure that user access to the databases is managed and regularly reviewed.
• Ensure that only authorised changes are made to the databases.
• Ensure that all databases are backed up as agreed with business and system owners.
• Manage high availability on key databases.
• Ensure stable and reliable performance from all databases.
• Monitor Disk usage of Databases.
• Disaster Recovery
• Ensure All critical Business systems are replicated at DR.
• Ensure All recovery systems are replicated at DR, including Infrastructure, DB replication and Software.
• Manage Infrastructure DR Plan.
• Manage DR Datacenter availability and stability.
• Manage DR connectivity.
• Manage DR capacity.
• Application Server
• Management of all application servers for all Tracker applications.
• Define and regularly review a SLA with affected business users.
• Ensure application servers are available in line with agreed SLA.
• Software Licensing
• Manage Microsoft Licensing.
• Manage Oracle Licensing.
• Manage Ad-hoc software licensing (non-MS and Oracle).
• 6-monthly Licensing reconciliations.
• Manage Software Library.
• Manage Software support contracts.
• Manage software upgrades when licensing provides an upgrade path.
• Anti-Virus
• Create and / or regularly update an antivirus procedure and policy.
• Ensure compliance of all devices against the antivirus procedure and policy.
• Security
• Third Party access policy.
• Perform regular risk assessments.
• Address risks identified by risk assessments.
• Create and / or regularly update the operation manuals that define operating procedures for Tracker Server and Cloud Environments.
• Create and / or regularly update the procedures for monitoring information systems facilities.
• Manage the various device and system logs.
• Create and / or regularly update the procedures for data encryption.
• Create and / or regularly update the procedures for use of external storage medium.
• Create and / or regularly update the procedures for information exchange with external entities.
• Create and / or regularly update the policy and procedures for password management.
• Create and / or regularly update the policy and procedures for user access, permitted operations and monitoring of operations.
• Create and / or regularly update the policy and procedures for mobile computing system usage.
• Operating Systems
• Ensure all Oss are licensed.
• Ensure all Oss are on required patch level.
• Ensure all Oss comply with business standards and are IT approved.
• Ensure all Oss are monitored and maintained on SCCM.
• Ensure all Oss are monitored by the Network Operator team.
• Mange the upgrade of operating systems to newer versions if required.
• Capacity Planning
• Create and / or regularly update a capacity management process and procedure.
• Regular review of capacity management monitoring results.
• Implementation of appropriate actions to address findings of capacity management monitoring.

Minimum requirements

• A Bachelor's degree or Equivalent IT Qualification or Diploma.
• Minimum 9 Years Working Experience.
• 4 years of experience managing people in a technical environment.
• 4 years’ experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7
• 5 years of experience with Networking and Security.
• Mandatory Microsoft Training and Certifications:
• AZ-104
• AZ-500
• AZ-300
• SC-400
• Non-negotiable skills/experience
• Experience and product specific training as it relates to the role and technologies in use.
• ITIL
• CobIT

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Introduction

Tracker requires the services of an Installation Technician in the Technical Department. This department is responsible for effective installations of sophisticated electronic equipment into vehicles. This position requires the candidates to support the existing organization of work and staff within the department as well as the different departments and branches within TRACKER. Attention to detail and meticulousness is an inherent requirement of the job. The candidates must be customer service driven and be able to work independently. The candidate must be well presented.

Key roles and responsibilities:

• Perform installations of sophisticated electronic units into various vehicle types including trucks and plant machinery.
• Perform the installations as per the set standard of quality.
• Perform the installations at a site convenient to the customer.
• Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
• Complete all relevant documentation associated with the installation.
• Provide customer service in accordance with a set standard.
• Be responsible to determine and request additional stock in advance avoiding unnecessary delays.
• Perform your duties in a cost effective manner.

Minimum requirements

Skills, Experience & Education

• National Technical Certificate in Automotive Electronics/Motor Mechanic.
• Matric will be advantageous
• Minimum 4 years experience as an auto electrician or motor mechanic
• Minimum 4 years tracking installations experience
• The candidate must possess good communication and administrative skills.
• Possess good fault finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.
• Computer literacy will be advantageous (MS Office)
• Valid driver’s license.