Installation Support Administrator (Scheduling) - Middleburg at Tracker Connect (Pty) Ltd

Introduction

Tracker requires the services of an Installation Support Administrator in their Installation Logistics – Scheduling division, at their Middelburg Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

Duties and Responsibilities

• Marketing of Tracker to both existing and prospective clients.
• Establishing, building and maintaining relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Data capturing.
• Follow up leads/queries.
• Scheduling fitments of Tracker units.
• Scheduling of Technical Service Requests.
• Rescheduling of appointments.
• Liaising with technicians regarding appointments.
• Checking/Maintaining high Quality of schedules.
• Monitoring effective utilization of Tracker technicians.
• Outsourcing of work to Fitment centres.
• Maintain local and regional Scheduling Relationships.
• Assisting Walk-in-clients with scheduling related queries.
• Management of potential cancellations.
• Taking ownership of all queries received, telephonically or face-to-face and assisting the client within our SLA’s.

Minimum requirements

Qualifications, Skills and Experience

• Matric with at least 1 year Contact Centre experience.
• Bilingual (English and Afrikaans) advantageous.
• Computer literacy.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.