Customer Service Specialist at Mondelez International

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How you will contribute

You will:

• Serve as a dedicated contact (business partner) for a defined set of customers for order management
• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
• Have regular direct contact with customers (supply chain or buying department) regarding logistics
• Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
• Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
• Organize transport via third-party logistic operators and ensure on time delivery

What you will bring

• A desire to drive your future and accelerate your career and the following experience and knowledge:
• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• A customer-facing role in customer service, logistics or sales
• An order-to-cash environment
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills
• FMCG/CPG experience advantageous
• More about this role
• What you need to know about this position:

Purpose: 

Ensure the highest possible service level for distributors and key accounts, meeting customers’ expectations in complete fulfillment of their orders. Ensure customer satisfaction to improve customer accounts and understand their needs and the account’s future direction. Achieves Mondelēz South Africa Customer Service & Supply Chain primary KPIs.

What extra ingredients you will bring:

Education / Certifications:

• Relevant Tertiary Degree or Diploma 
• Minimum 2-3 years experience in planning, sales order management, scheduling and product allocation
• Job specific requirements:
• Excellent knowledge of SAP and data analytics
• Highly self-motivated individual with the ability to meet deadlines; Performance Driven and Focused
• Ability to negotiate with a variety of people, customs agents, warehouse staff, shipping companies and customers
• Excellent verbal & written communication skills with very strong Project Management skills
• Good team player and able to coordinate with people cross functionally / geography positioned, effectively 
• Expert organizational, planning  and problem solving skills, with orientation toward continuous process improvement
• Attentive and accurate in execution of the tasks, with perfect time management
• Strong influencing skills to work cross functionally to drive desired outcomes
• Ability to see bigger picture and develop future plan as well as complete daily tasks
• Task orientated with excellent organisation and prioritisation skills