Customer Service Specialist at Wipro Ltd.

Customer Service Specialist

Atleast 3-4 years expirience as Customer Services agennt / Associate

• Should be handling In-bound and out-bound calls/Emails
• Log-in ticket in the ticketing tool
• Sales orientated role.
• Should nurture passive and active leads, make calls regarding new offers, follow-up lost leads, loyalty management related activities and invitation management for customers BMW events
• Continuously improve on key skills, including building rapport, understanding customer needs, handling objections.
• Address general and specific customer inquiries and complaints.
• Provide clear and concise information as requested by end-customer
• Use tools and resources to identify custom solutions and anticipate customer needs.
• Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets
• Follow-ups for any possible client complain till the closure of the ticket
• Follow with customer for closure confirmation