Client Services Agent at Talksure Pty Ltd

Responsibilities:

• Answering and resolving telephone/ Voicemail queries
• Responding to web or email queries
• Take appropriate action such as updating personal details or sending policy documents to clients
• Undertake to resolve 80% of queries at the first point of contact
• Assist with Service requests on various social media platforms
• Service on instant messaging platforms
• Retain customers who wish to cancel
• Selling or handling queries regarding insurance and related products and services

Qualifications:

• Grade 12 is Essential
• ITC Clear
• No Criminal Record
• Multi-Lingual Advantageous
• Must be eligible to go on the REP register and be willing to work towards FAIS qualifications
• Advanced Microsoft Office, including Excel, word and Outlook
• Business writing skills
• Experienced in working in a frontline customer service environment
• Must pass relevant assessments related to product offerings

PREFERRED SKILLS

• Self-Motivated and results driven
• Ability to work well under pressure
• Excellent communication on all levels
• Outstanding negotiation skills
• Creative Thinker
• Customer Focused
• The ability to multi-task
• Positive attitude
• Understand trigger statements