Latest Jobs at Talksure Pty Ltd

Responsibilities:

• Answering and resolving telephone/ Voicemail queries
• Responding to web or email queries
• Take appropriate action such as updating personal details or sending policy documents to clients
• Undertake to resolve 80% of queries at the first point of contact
• Assist with Service requests on various social media platforms
• Service on instant messaging platforms
• Retain customers who wish to cancel
• Selling or handling queries regarding insurance and related products and services

Qualifications:

• Grade 12 is Essential
• ITC Clear
• No Criminal Record
• Multi-Lingual Advantageous
• Must be eligible to go on the REP register and be willing to work towards FAIS qualifications
• Advanced Microsoft Office, including Excel, word and Outlook
• Business writing skills
• Experienced in working in a frontline customer service environment
• Must pass relevant assessments related to product offerings

PREFERRED SKILLS

• Self-Motivated and results driven
• Ability to work well under pressure
• Excellent communication on all levels
• Outstanding negotiation skills
• Creative Thinker
• Customer Focused
• The ability to multi-task
• Positive attitude
• Understand trigger statements

go to method of application »

Job Requirements:

• Grade 11/Grade 12
• Excellent communication skill
• Target driven
• 6 months outbound contact center sales experience, retentions, upgrades, upsell

If you tick the list below, we would like to meet with you

• Confident
• Passionate about the sales environment
• Self motivated
• Excited to learn, grow and earn

Some of our Benefits:

• Uncapped Commission
• Quarterly Bonuses
• Target Bonuses
• Talk time Bonus
• Career growth opportunities
• Subsidized meals at our canteen

go to method of application »

JOB DESCRIPTION

• To provide administrative support to the QA department
• Creating daily reports
• Call Retrievals/Client support
• Incentive Planning and general office duties
• Work on high level queries and investigations

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• Grade 12
• ITC Clear
• No criminal Record
• RE5 and FAIS advantageous
• Excellent knowledge of MS packages

PREFERRED SKILLS

• Strong administration skills
• Ability to communicate on all levels
• Proactive, Punctual and reliable
• Works effectively within a variety of situations
• Planning and organizational skills
• Understands the importance of confidentiality

go to method of application »

JOB DESCRIPTION

• Lead, manage and develop QA Team
• Daily distribution and monitoring of QA workflow
• Monitoring of QA KPI targets
• Collate and distribute reports
• Liaise with sales departments and the wider business
• Analyse and monitor sales agent trends
• Audit sales evaluations
• Conduct QA Calibrations
• Lead and support investigations
• Coaching and Development of QA Agents

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• Grade 12
• Clear ITC
• No criminal Record
• RE5 and FAIS advantageous
• Excellent knowledge of MS packages

PREFERRED SKILLS

• Computer Literate-Intermediate Excel skills
• High attention to detail
• Ability to provide concise well written feedback
• Excellent listening skills
• Deadline Orientated and ability to work well under pressure
• Previous QA TL experience
• Strong Administration skills
• Ability to communicate on all levels

go to method of application »

JOB DESCRIPTION

• Make outbound calls to customers to interact with them, identify needs and promote the product/Service
• Script Adherence
• Maintain a high degree of product Knowledge
• Maintain a courteous and friendly deposition when interacting with customers irrespective of their temperament
• Ensure daily shift call quotas and set targets are achieved
• Maintaining and improving quality and compliance by adhering to the standards and guidelines
• Build positive work relationships with customers to enhance the image and public perception of the company

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• Matric/ Grade 11
• 12 Months Outbound sales experience (Within a Call centre Environment)
• Clear ITC
• No Criminal Record
• RE5 and FAIS advantageous

PREFERRED SKILLS

• Excellent written and verbal communication skills
• The ability to work comfortably under pressure
• Self-motivated
• Target Driven
• Great attitude and willingness to learn
• Adaptability
• Resilience
• Emotional Intelligence
• Growth Mindset

go to method of application »

JOB DESCRIPTION

• Monitoring and supporting sales agents
• Monitoring of KPI targets
• Provide guidance, coaching and feedback to help agents improve their skills and performance
• Organizing tasks and setting goals
• Solving problems and resolving conflicts
• Reporting
• Collaboration and Teamwork
• Motivating employees

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• Grade 12
• Clear ITC
• No Criminal Record
• RE5 and FAIS advantageous
• Excellent knowledge of MS packages
• Minimum 1 Year outbound sales management experience

PREFERRED SKILLS

• Excellent communication skills on all levels
• Results driven
• Adaptability
• Deadline orientated
• Emotional Intelligence
• Adaptability
• Resilience
• Approachability and availability
• Innovation, change and agility
• Active listening and humility