Customer Service & Warranty Claims Clerk - Mount Edgecombe at Rectron South Africa

Job Dimensions

Warranty Claims Maintenance

• Ensure accuracy when approving and processing warranty returns from customers.
• Ensure correct administration of supplier RMA returns
• Effective follow up on outstanding claims
• Execute Rectron standards of excellence in all work completed.
• Execute the administration of spare parts to technicians for repair
• Maintain a record and control of buffer spare parts
• Escalate any problems experienced or any customer issues to operations manager
• Know the product warranties and identify damages on parts
• Do checks on items for damages before booking them in for repair / swapout.
• Ensure proper checking and handling of all branch RMA to ensure that we meet all vendor policy and procedures
• General admin and housekeeping
• Ensure that all faulty returned stock is handled and managed according to company policy and procedures
• Ensure effective communication across all company departments, vendors and customers
• Effective follow up and Job checking
• Assist with other job related duties as and when required by your operations manager

Skills & Competencies

• Attention to detail
• Good Communication Skills
• Ability to work under pressure
• Well disciplined’ individual
• Ability to work with heavy goods, Movement of heavy goods
• Fit to work
• Punctual
• Proficient in MS Excel

Experience (experience required for the job)

• Minimum of 1 years’ experience in the service department.
• Stock control / Inventory control experience (Certificate)