Customer Services Co-Ordinator at A-Gas South Africa

You are responsible for ensuring the effective and timeous administration of all sales orders by providing a professional service that exceeds customer expectations.

Reporting to the Services Manager you will work closely with Sales, Operations and Finance and our customers and suppliers.

What else will you do?

• Liaise with customers telephonically attending to any issues timeously and professionally with the aim to build and strengthen the client relationship and increase orders.
• Process all sales orders through to invoice timeously and accurately, creating back orders where required.
• Maintain accurate customer records, including the creation of new debtors and the storage of completed sales documents ensuring information is up-to-date and accessible.
• Complete quotations in line with customer enquiries, providing accurate information timeously.
• Proactively call inactive customers with the aim to secure repeat business.
• Update and distribute price lists as required.
• Ensure that customers are kept up to date on the status of all orders iro order fulfilment, stock enquiries and delivery schedules.
• Review all sales order deliveries with Production daily.
• Co-ordinate with the Finance team on customer credit limits, payment terms and account status.
• Log all contact information onto the CRM system, ensuring all information is captured timeously and accurately.
• Generate required reports for internal monthly reporting and any reports required by a customer.
• Co-ordinate export permits ensuring valid permits are in place.
• Assist with administration for the Rapid Recovery service and any other services the company may sell, efficiently meeting all requirements.
• Assist as required, with any drives to collect scarce products that the business can profit from.

THE PERSON

The successful applicant will have an appropriate administration diploma and 3-5 customer/call center and ERP experience ideally within an FMCG environment. Systems orientation and superior customer service, communication and interpersonal skills are key. Success in this role will not only depend on your knowledge, but how you go about your work. It’s essential that you have the following:

• Ability to multi-task and work in a fast-paced environment
• Good computer skills (excel, word, outlook)
• Strong problem-solving skills
• Well organised with strong time management skills
• Analytical with strong attention to detail
• Resilience
• Reliability
• Adaptability
• Team focussed and collaborative