Customer Services Co-Ordinator at Buckman

• A Customer Service Co-Ordinator position has become available in the Supply Chain, Operations Department based in Hammarsdale. This is a fast - paced but friendly environment that will suit an organized person with a great eye for detail.
• This position is responsible for facilitating, receiving, and processing of domestic and international customer orders to ensure perfect order is met and customer relationships are maintained.

Qualifications: 

• National Diploma or equivalent in Customer Service Management
• Certification in Export would be an advantage.

Experience: 

• Minimum of 3-5 years’ Customer Services experience
• Minimum of 2 years’ experience within the Chemical Industry
• Knowledge of all requirements (processes and procedures) for order processing

Responsibilities include but not limited to: 

• Co-ordination of all orders from order placement to expediting and liaising with sales and/or Supply Chain Manager throughout this process to ensure all problems/delays are communicated and resolved effectively.
• Receiving and processing of sales orders, following these through to delivery and invoicing, ensuring that processing is accurate. This will include export orders as well (incoterms, VAT act etc.)
• Month-end processing and reconciliation of orders, consignment stocks and all relevant tasks to ensure timeous submission for customers and finance. (Work over week end/public holiday if required to complete month end).
• Dealing with queries from Customers, Sales Representatives and within Supply chain department.
• Normal filing/processing of documentation and follow up work.
• Liaising with other support and sales team members
• Ensuring compliance with all SHERQ requirements and be involved in Continuous Improvement Projects

Knowledge, skills and abilities required

• A highly energetic, self - driven, independent, self-motivated person
• Excellent problem solving and communication skills
• Ability to meet tight deadlines and work under pressure
• Work in professional manner at all times taking ownership of ensuring the customer needs are met as promised
• Candidates must possess high levels of integrity together with strong self-leadership abilities