Customer Services Information Officer at eThekwini Municipality

Job Purpose    

• To coordinate information, both statistical and general knowledge within the Directorate. 
• This post reports to DEPUTY HEAD (CUSTOMERS SERVICES)

Key Responsibility Areas    

• Undertakes personnel and performance management of Staff.
• Responsible for information coordination and dissemination.
• In conjunction with marketing, facilitate the implementing of corporate branding.
• Undertakes statistical data coordination.
• Facilitate the attendance to complaints and analysis of customer insights and engagement to enhancing customer services.
• Supports project implementation.
• Support and provide input to development of policies and procedures within the Directorate. 

Competencies    

• Technical Communication
• Conceptual Thinking
• Information Management
• Planning & Organising
• Information Measuring & Monitoring
• Technology Usage
• Programme & Project Management
• Information Products & Reporting
• Investigation of Complaints
• Interpersonal Relationships
• Problem Solving
• Strategic Capability & Leadership

Essential Requirements    

• Diploma (NQF Level 6) in Information Management or Knowledge Management or any other related and equivalent qualification.
• Valid motor vehicle driving license.
• 4 Years relevant experience.
• Computer Literacy

Preferred Requirements    

• Degree (NQF Level 7) in Information Management or Knowledge Management or any other related and equivalent qualification.
• 5 Years relevant experience.