Customer Services & Logistics Manager at PepsiCo

Job Description

• Own the GTM model for the respective key accounts, & manages delivery of the end to end customer and logistics services in the supply function.
• Engage customer supply chain teams on senior level & identify areas of improvement and collaboration to drive productivity & service improvement.
• Developing feedback or complaints procedures for customer to use.
• Engage the Order management teams & align order processing with the customer expectations. Own the order to cash process within the supply chain function.
• Establishes & monitors customer service performance standards.
• To lead the cross functional collaboration agenda with commercial and other supply chain teams.
• To lead the customer teams by achieving great operational relationships with customer supply chain teams & commercial manager
• Develop a roadmap on customer engagement for respective key account, & ensure a multi-year journey is identified to drive productivity and services.
• To provide customer insight into the central supply chain team ensuring that the supply chain organization continues to meet or exceed customer expectations. This involves reviewing annual TAG surveys ratings.
• Lead or support execution of each element of this plan.
• Lead the review process of the success of each initiative post execution.
• Lead the identification & exploitation of supply chain efficiency opportunities – both tactically & strategically.
• Maintain strong customer relationships through the attendance of industry and customer specific development forums.
• Lead the implementations of best practice planning process across portfolios.
• Align internal & external service level measurements with customers, and engage on Joint Business Partner initiatives with commercial.
• Gain acceptance for organization,values,vision & objectives.
   

Qualifications/Requirements

• B Com Degree or Similar
• 10 years experience within FMCG industry,preferably in a customer facing role.
• Supply chain planning or commercial experience.
• Ability to have strategic thought processes to build and execute SC strategies for mutual benefit of both business and customer through a range of stakeholders
• Ability to work independently
• Ability to build complex solutions to challenging supply chain problems or opportunities.
   

“PepsiCo is an Equal Opportunity Employer in line with the Employment Equity Act"