Customer Services Representative at Cargill

Job Purpose and Impact

Responsible for executing a moderate scale of customer service activities for a single site team. This includes; customer service operations, process development, planning & execution, customer & client interaction / business partnership, and systems/data management, reporting & analysis.

Key Accountabilities

• Solves day-to-day problems by executing a moderate scale of customer service activities with direct oversight e.g. Sales and order processing, scheduling, amendments and cancellations, Creation of credit/debit notes for customers/clients, VMI (vendor managed inventory) system updates, Customer complaints and follow-up, Issues involving invoices or payments, PO settlements for 3rd party activities, purchased products, supplies and packaging
• Executes customer account plans, direct oversight, informs customers about order status, invoices, contract balances and other less complex information needed to complete the sale
• Coordinates with supply chain planning, plant operations, finance, logistics and sales departments to fulfil less complex orders, resolve any scheduling challenges, and sustain key supply chain model inputs.
• Escalates complex conditions to more senior members of the team or manager
• With direct oversight, interfaces with customers through regular reviews and projects to ensure an understanding the customers’ requirements and expectations.
• Utilizes communication and language skills to complete a moderate scale of customer service activities across an assigned geography
• Supports the evaluation and recommendation of common work processes.

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience

Preferred Qualifications

• Bilingual in English & Afrikaans
• SAP Experience is a plus
• Agri/FMCG industry experience