Customer Solutions Manager at Amazon Web Services

At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.

You Will

• Demonstrate excellent customer service skills through all levels of communication.
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, while understanding and identifying opportunities for customers.
• Create and articulate compelling value propositions around AWS products and services.
• Accelerate customer adoption through education and engagement.
• Assist customers in identifying use cases for priority adoption of AWS as well as best practices implementations.
• Assist in developing long-term strategic relationships with key accounts.
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.
• Travel will be required as necessary, up to 35% of your time.
   

Basic Qualifications

• Bachelors degree in Computer Science, Engineering, Math, Operations Research, or a related field or 10 years of large scale IT deployment or program experience.
• 3+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects in a related industry
• 7+ years of experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• Ability to travel as neccesary

Preferred Qualifications

• Direct experience implementing AWS services is highly desirable, but not required
• Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT solutions or project lifecycles.
• Superior written and verbal communication skills
• Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment
• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
• Highly analytical, technically proficient, and able to learn new tools and software quickly
• Strong listening skills; demonstrated ability to ask effective questions
• AWS or other cloud certifications are highly desirable
• PMP and/or SCRUM/Agile, SAFe certified
• Strong organizational and troubleshooting skills with precise attention to detail