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PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind. We specialize in Cu...
About the job
About The Role
We’re looking for a Customer Solutions Specialist who is responsible for architecting the overall operational scope of new business opportunities with prospects. In this role, you will be responsible for understanding a prospect’s business challenges and how YouCanBook.me can help with the problem they’re trying to solve.
Your team will be led by our Head of Customers and you will work together with our Support, Success, and Education team to maintain and exceed our award-winning customer service level. As a core member of the Customer department, you’ll become an expert in the product. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.
The reason you join won’t be the reason you stay.
You’ll Be...
Developing a solid understanding of the scheduling industry and various sectors involved in this space.
Understanding a prospective customer’s core requirements and be able to clearly articulate a solution.
Scheduling discovery calls to see if the prospect is a fit for YCBM and vice versa.
Preparing and deliver demo calls tailor-made for larger account prospects.
Working with the legal team to deliver all the necessary paperwork to close the deal.
Negotiating contracts, discounts, and payment terms with prospective customers.
Mastering the art of follow-up to ensure the deal gets closed.
Responsible for protecting prospect data by following and enforcing our privacy and security policies.
Recording and document all calls and communications in our CRM
Tracking and report back to your colleagues on your primary KPI: close ratio.
What We Provide
Full time with the potential for overtime if requested by Partner
Competitive compensation based on experience
Attractive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Why PartnerHero?
PartnerHero is a mission driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
How We’re Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.
Read more about our Core Values and story.
PRIVACY NOTICE
PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center
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