Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Dec 17, 2020
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Were for the disruptors. The movers and shakers. The change makers. The ones who understand that bravery doesnt mean recklessness. And that safe and affordable can ignite growth.We help ambitious organisations adopt Microsoft cloud. Our clients know that the right technology can free them to grow. But they also know caution thats why they work with an ex...
    Read more about this company

     

    Customer Success Analyst

    The Role

    Cloud Direct is seeking a Customer Success Analyst to proactively engage with Cloud Direct customers to ensure that:

    • The customers business is a success using cloud serivces
    • We clearly demostarte our value
    • New business opportuniites are identified
    • High standards of customer service is maintained

    Responsibilities

    Customer Champion:

    • Take ownership of direct and partner existing customers (initially direct customers only)
    • Be our customers' voice - educate us about what our customers want and need
    • Develop customer accounts by encouraging the adoption of new cloud services to drive customer's own business success, passing all new opportunities to sales for closure
    • Be the customers champion to own and drive the resolution of all customer issues and complaints, escalating as required
    • Engage with all customers who have raised cancellation requests with the objective to prevent churn
    • Take ownership for account changes e.g. contract reviews or payment changes as per agreed transaction limits
    • Manage and transact upgrades/downgrades for existing customer services
    • Manage all proactive customer communications of a non-support nature e.g. upgrades, price changes, offers etc
    • Drive the uptake and usage of PROVIDETM for all customers
    • Feed ideas into Marketing regarding topics that our customers are interested in
    • Be intrinsic to the development of the Cloud Direct customer journey / experience development.
    • First response customer interaction
    • Case creation, classification, escalation and management
    • Remote support
    • Case progress feedback to customers
    • Adhering to business process and procedures 

    Team Working:

    • Work closely with all areas of the business to ensure that the customer experience with Cloud Direct is easy
    • Working closely with all departments to ensure customer issues are resolved in a timely manner and a positive customer experience is maintained
    • Willingly support other members of the team when required
    • Assist your Team Leader or Manager on any work requirements as they see fit.

    Personal Performance & Development:

    Monitor and understand own performance against KPI’s and vision summary

    • Prioritise workload and manage working time effectively
    • Take personal ownership for maintenance and development of role based skills and expertise
    • Take ownership for and progress personal development plan

    What do we offer you?

    • Pension contribution
    • Health care cash plan
    • Birthday lunches
    • Fun Fund
    • Many more

    This is the perfect opportunity for ambitious individuals to develop their careers with a leading company in the transformational cloud computing industry.

    Method of Application

    Interested and qualified? Go to Cloud Direct on www.linkedin.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Cloud Direct Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail