Customer Success Specialist at Flickswitch

If you join us, you’ll be responsible for:

• Assisting that new customer sign-ups are optimally on-boarded in the minimum amount of time
• Giving feedback on the customer journey to identify weaknesses to improve on, in order to maximise NPS
• Ensure your customer nurturing, and cross selling is to target to increase net retention rates
• Have ongoing communications to our customers to drive engagement
• Managing working with at-risk customers to reduce gross churn
• Working, growing, nurturing and motivating yourself in the B2B CS team
• Working on support and success ticketing with the team to resolve customer issues
• Managing a set list of clients in our success management program.

The person we are looking for is ideally:

• Someone based in Cape Town or surrounds who is able to work from home and from our office in the Cape Town CBD.
• Intelligent and energetic, we will help you walk, jog then sprint, but we need your energy.
• Someone who can work very independently; who does not need to be policed to remain motivated.
• A good communicator and team builder and player.
• A person who likes to learn new things and who has an interest in technology.
• Superb chill ability we don’t do drama unless it's on stage.

Ideal experience: But not all completely necessary,

• We are looking for cultural fit and a proven track record in a customer success team, ideally in a SAAS/Telco environment.
• Working knowledge of the Telco environment helpful
• Appropriate tertiary education or customer successor service related courses or experience.
• Experience in software or telecommunications or technology sectors is a bonus
• A good understanding of IoT communications is a bonus.
• APN support level experience is a bonus, not essential,
• Excellent communication, interpersonal, and organisational skills.