Customer Support Administration - Must Have Aviation Industry Experience at Airbus DS Optronics (Pty) Ltd

Job Description:

Duties and Responsibilities

• Acknowledging and processing requests and quotations and channelling these to the Customer Support Manager. Ensuring that on quotation all pricing is in line with terms and conditions as set out for various customers.
• Follow-up on the credit management and reconciliation of the account with Accounting Department.
• Processing of Non acceptance of quotations by customers through the Customer Support Manager.
• Responsible for sending the order acknowledgement to the Customer Support Manager.
• Ensure regular follow up is provided to the Customer Support Manager, with pertinent information on the status of the order whilst understanding their needs to make modifications if necessary.
• Responsible for launching delivery when the parts are available and invoice within the correct accounting period.
• Once the spares or consumables are received in Logistics and the Goods Received Voucher is issued, responsible for launching the delivery and invoice within the correct accounting period.
• Maintenance Planning Inspection follow-up, including attending maintenance meetings, following up with planning, by tracking charts and spare part and updating of the statuses with the Customer Support Manager.
• Reconciling reports to the sales order and then to invoicing.
• Attending customer meetings when required and preparing minutes of meeting reporting.
• Ensuring availability for standby and attending to customer queries and quotations during standby hours. Liaising with all role-players where necessary to ensure that customer are attended to promptly and efficiently.
• Coordination and submission of bi-weekly reports.
• Compiling claims, gifts and hospitality registration and adhoc administration.
• Checking the availability of stock and ensuring that stock is committed to the customer in accordance with the availability dates in accordance with internal processes.
• Able to use sound judgement and make good decisions when dealing with tasks on a daily basis.
• Analysing problems and gathering necessary relevant information.
• Planning and arranging tasks effectively and efficiently in order to achieve the desired objectives.
• Able to communicate effectively with and professionally both written and verbally when dealing with team members and customers.
• Must have advanced computer skills.

Necessary Skills and Software:

• Siebel
• SAP
• OTR Dashboard
• MS Office (especially Excel)