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  • Posted: Nov 23, 2021
    Deadline: Not specified
  • LulaBet is an upcoming sports and digital entertainment platform company based in Cape Town. Our focus is to deliver a world class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform. Our goal is to put the customer first, by combining customer insight and technology we strive to give sports fans ...
    Read more about this company


    Customer Support Agent

    Job Description

    Here is what you will be doing (the important stuff) 

    • Responsible for acting as a liaison between customers and the company 

    • Assisting with complaints, account queries, bet disputes 

    • Manage live chat, WhatsApp, phone calls, social media and emails with customers in a professional and polite manner 

    • Escalate matters that are not able to be resolved according to the company policies and procedures 

    • Follow up customer calls / emails where necessary 

    • Assisting new customers to register  

    • Communicating with customers and verifying account information 

    • Accurate capturing of customer data 

    • KYC verification 

    • Informing customers of bonuses and promotions 

    • Logging of errors or problems on the website 

    • Liaise with the software provider technical support team where necessary. 

    The essentials:  

    • Previous knowledge of online betting 

    • 1-2 years’ experience in a Contact Centre 

    • Excellent communication skills 

    • Strong customer service orientation 

    • Must be able to work shifts 

    • High level of integrity and confidentiality 

    Some desirables:  

    • Knowledge and interest in various sporting disciplines 

    • Out Bound experience would be advantageous  


    • Matric / Grade 12 (Essential) 

    Additional Information

    • We offer competitive packages, a great work environment and a promise that you won’t be bored if you are prepared for a challenge and want to build something great.

    Method of Application

    Interested and qualified? Go to LulaBet on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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