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  • Posted: Nov 23, 2021
    Deadline: Not specified
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  • LulaBet is an upcoming sports and digital entertainment platform company based in Cape Town. Our focus is to deliver a world class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform. Our goal is to put the customer first, by combining customer insight and technology we strive to give sports fans ...
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    Customer Support Agent

    Job Description

    Here is what you will be doing (the important stuff) 

    • Responsible for acting as a liaison between customers and the company 

    • Assisting with complaints, account queries, bet disputes 

    • Manage live chat, WhatsApp, phone calls, social media and emails with customers in a professional and polite manner 

    • Escalate matters that are not able to be resolved according to the company policies and procedures 

    • Follow up customer calls / emails where necessary 

    • Assisting new customers to register  

    • Communicating with customers and verifying account information 

    • Accurate capturing of customer data 

    • KYC verification 

    • Informing customers of bonuses and promotions 

    • Logging of errors or problems on the website 

    • Liaise with the software provider technical support team where necessary. 

    The essentials:  

    • Previous knowledge of online betting 

    • 1-2 years’ experience in a Contact Centre 

    • Excellent communication skills 

    • Strong customer service orientation 

    • Must be able to work shifts 

    • High level of integrity and confidentiality 

    Some desirables:  

    • Knowledge and interest in various sporting disciplines 

    • Out Bound experience would be advantageous  

    Qualifications

    • Matric / Grade 12 (Essential) 

    Additional Information

    • We offer competitive packages, a great work environment and a promise that you won’t be bored if you are prepared for a challenge and want to build something great.

    Method of Application

    Interested and qualified? Go to LulaBet on jobs.smartrecruiters.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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