Customer Support Agent at LulaBet

Job Description

Here is what you will be doing (the important stuff) 

• Responsible for acting as a liaison between customers and the company 

• Assisting with complaints, account queries, bet disputes 

• Manage live chat, WhatsApp, phone calls, social media and emails with customers in a professional and polite manner 

• Escalate matters that are not able to be resolved according to the company policies and procedures 

• Follow up customer calls / emails where necessary 

• Assisting new customers to register  

• Communicating with customers and verifying account information 

• Accurate capturing of customer data 

• KYC verification 

• Informing customers of bonuses and promotions 

• Logging of errors or problems on the website 

• Liaise with the software provider technical support team where necessary. 

The essentials:  

• Previous knowledge of online betting 

• 1-2 years’ experience in a Contact Centre 

• Excellent communication skills 

• Strong customer service orientation 

• Must be able to work shifts 

• High level of integrity and confidentiality 

Some desirables:  

• Knowledge and interest in various sporting disciplines 

• Out Bound experience would be advantageous  

Qualifications

• Matric / Grade 12 (Essential) 

Additional Information

• We offer competitive packages, a great work environment and a promise that you won’t be bored if you are prepared for a challenge and want to build something great.