Customer Tech Support Agent at Tutuka

About the job

Our Customer Support team provides high-level support and issue resolution to our clients around the world. Sometimes they will be technical queries, sometimes invoicing queries. The role of the team members is to understand what they can fix themselves, and what needs to be fixed or investigated by another department.

We have an amazing Global Customer Support team ensuring everyday that our customers are happy and now we need you!

We are looking for an enthusiastic, disciplined and dedicated individual who has a passion for working in the world of technology and mobile payments.

What You Get To Do

The team works across multiple systems to assist with technical troubleshooting and resolution of technical queries.

Your objective will be ensuring customer satisfaction by rapidly resolving support tickets. The role is diverse especially as you'll be working with global clients and partners across multiple continents. In order to achieve this, you'll first need to become familiar with transaction processing concepts. Agents receive and give training to colleagues across departments on a regular basis, thus you will be receiving extensive support.

As become more familiar with the role, you may come across repetitive problems and we'll look at you to challenge yourself to find permanent solutions to those problems. As you progress in the role you'll also be helping to grow our technology by understanding our customers’ needs and conveying that to the developer teams.

This is a technical support role and you will be working on a shift schedule.

What It Takes To Succeed

We’re looking for people that make stuff work.

Our core values are...

• Make it happen

• Make it easy

• Make it right

And for this role, you’ll need...

• Knowledgeable on Application Support - APIs

• Previous experience in a Customer Support role

• Excellent troubleshooting and problem-solving skills

• A tech-savvy and process-driven mindset

• A healthy “can-do” attitude and no fear of complex challenges

• A true passion for exceptional customer service and delighting customers on every interaction

• Excellent command of English (both written and spoken)

What You Can Look Forward To

At Tutuka we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Tutukans, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, diverse teams built from different backgrounds, experiences & identities.

Join the Tutuka team!

Tutuka is an award-winning global Fintech with an enterprise-level, highly scalable, highly secure financial processing system that powers tens of millions of transactions and makes it easy for people to issue, redeem and reconcile prepaid cards all over the world. We have clients in 35+ countries, team members in 30+ countries and process 1B+ USD per year in transactions.