Customer Technical Support - Johannesburg at Bio-Rad Laboratories

Overview:  

• Tech Support at Bio-Rad is a fun, dynamic and action filled position. The environment is very creative for troubleshooting and resolving customer problems.  The primary responsibility of the Customer Technical Support is to provide timely, advanced, scientific support for medical technologistsl.  This position is mainly aimed at Bio-Rad's Clinical Diagnostics and Immunoheamatology , containing instruments, hardware, applications, reagents, consumables, general software as well as product specific software. Common methodologies are chromatography, immuheamatology and other clinical related methods. It is an office-based position with normal working hours, the computer and telephone are the main tools. It is based in Gauteng and will cover South Africa. The successful candidate will be responsible for fulfilling specific targets and also for contributing to smooth running of the day-to-day support operation. 

How You will make an impact:  

• Minimize instrument downtime by effectively solving problems 
• Logically troubleshooting with customers to find the best solution 
• Look at trends and traces to assist Field Service Engineers (FSE) to carry the correct parts to solve the problem 
• Identify customers that require training and communicate it to Field Application Specialists (FAS)  
• Saving unnecessary customer visits by FSE and FAS colleges 

What You’ll bring:   

• An ability to learn new systems quickly and grasp new concepts 
• Ability to relate to customers in clinical laboratories and blood banks 
• Good communication to customers and colleges 
• Ability to prioritize customers according to their needs