Data Centre Administrator - Western Cape at Teraco

OBJECTIVES 

Main Function of the Job:

• Support the Data Centre Management & Site Supervisor with administrative duties.
• Manage Calendars, Schedule Meetings, Appointments & Site access (Internal & External).
• Compile Meeting Minutes & Distribute.
• Prepare training packs and organisational reports as needed.
• Manage departmental internal & external training.
• Responsible for managing duty and shift rosters across all teams.
• Request quotations, raise purchase order requests & processing invoices.
• Responsible for all testing instruments databases and annual/quarterly calibration thereof.
• Managing Tools, Uniform & Health & Safety Registers in line with Teraco HSE policy.
• Keep stock of supplies, tools, PPE & critical spares and place orders when necessary.
• Arrange and receiving of stock shipped between branches and regions.
• Purchasing and managing stock and conducting monthly stock take.
• Printing, scanning and uploading job cards and all supporting documentation to asset management systems, with a strong focus on quality of information and completion of reports.
• Follow up with internal and external contractors to receive and review outstanding maintenance and installation documentation in a timely manner.
• Collaborate with on-site maintenance team and external contractors to ensure that company assets are maintained and repaired to meet company objectives and standards.
• Schedule and manage all site maintenance, planned and unplanned events and updating maintenance calendar.
• Review working methods to ensure all SLA’s are maintained and achieved.
• Oversee daily activity of all teams and schedule and signing off jobs within pre-defined timelines.  
• Creating, distributing, following up, updating tickets & closing of tickets.
• Managing & Updating of Incoming Alarms & dispatching of technicians.
• Logging call outs with service providers and closing off calls once complete during business hours.
• Collate, manage and closing off call outs raised outside of business hours.
• Client notifications for all relevant maintenance, repairs and outages.
• Client specific incident reporting in the event of issues arising on site.
• Assisting with Ad hoc duties in and around the office and facility.
• Updating internal communication groups when issues arise.
• Ensuring handovers are compiled and actioned and followed through.
• Liaise with Management team to schedule daily/weekly/monthly installation schedules across all teams.
• Weekly Ticket reporting to be presented to Data Centre Manager with updated and actual status.

Requirements

Skill Requirements

• Good technical abilities. 
• Office administration knowledge.
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver, perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated and able to work unsupervised.  
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Quick response to potentially critical situations.
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.
• Advanced Microsoft Office skills.

Qualifications and Experience

• Up to 2 years of office management or administrator experience.
• Minimum 2 years relevant data centre experience would be advantageous but not an absolute requirement.
• Good knowledge of data centre and critical infrastructure environments would be advantageous.