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Good communication and Interpersonal skills. Good customer relations. System development skills. Time management skills. Analytical skills. Knowledge of IT support services, desktop/hardware platforms, Windows OS, M365, Microsoft Office 365, and Apple iOS. Must be knowledgeable in the functions of a service/helpdesk environment.
REQUIREMENTS
Minimum three (03) years' National Diploma NQF Level 06 in Information Technology. A minimum of two (02) years of end-user experience in an information technology environment. A valid driver's license. Certificate in A+, N+, knowledge of ITIL V3/V4 Foundation will be an added advantage.
DUTIES
Provide end-user support for online services, PC hardware, and software, including diagnostics and repairs. Log and attend to calls. System development and process modernization. Participate in the implementation and report on IT-related projects. Provide dedicated IT support services in online, desktop, mobile, and virtual environments. Ensure monitoring of service SLA's and MoUs for the desktop, mobile, and video solutions in the IT environment.
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