DC Industrial Engineer Systems at takealot.com

Your responsibilities will include:

System Administration and Maintenance

• Day to Day administration of Oracle WMS – user maintenance, user access, profiles, and location maintenance.
• Day to Day administration of other operational warehouse systems - user accounts, access, profiles.
• Performing routine audits of systems and operational processes.
• Responsible for first-line support/maintenance of data pipelines for operational reports/dashboards.

Technical Support and Troubleshooting

• Level 1 support to DC operations, troubleshooting of integration issues with ERP and other operational systems.
• Analyzing system logs, identifying and reporting potential issues with all operational systems.
• Troubleshooting and recording of reported system problems.
• Assisting in troubleshooting WCS & escalating to stakeholders.
• Responsible for onsite WMS queries and technical support.
• Answering technical queries and assisting users.
• Understanding & partaking in stock sync, operating system updates, patches, and configuration changes.
• Ensure Quality Assurance (QA) on testing and validation.
• Quality Control (QC) support for Integration of Dimensions operational assistance.
• Responsible for testing and roll-out of proposed new functionalities, as well as assisting with systems upgrades/enhancements.
• Responsible for all technical WMS understanding & internal DC processes

Systems Analysis and Process Design

• Identifying and analyzing current system issues or requirements.
• Creating visual representations that depict the current state of the system processes versus the future state post-implementation or changes.
• Developing diagrams that represent the interactions between users and systems.
• Crafting user stories to capture the system requirements in a user-centric manner
• Utilizing Business Process Model and Notation (BPMN) diagrams to illustrate detailed process flows within the DC operations
• Creating flowcharts to visualize the process steps for troubleshooting integration issues with ERP and other operational systems
• Responsible for running with projects at each stage of the project lifecycle: initiation, planning, execution, monitoring and controlling, and closure/retrospective.
• Performing time and motion studies.

Reporting, Analytics, and Documentation

• Development of reporting and dashboards from WMS reporting tool / Other Analytical tools for OPS management teams/other business units
• Development custom/ ad-hoc reports tailored to specific operational needs or management requests
• Responsible for maintenance of data-guides, in support of operational Reports/Dashboards.
• Arranging data in an understandable manner to assist operations with reports/dashboards.
• Validation of operational data for other analyst teams/business units

Communication and Collaboration

• Interface between DC Operations, DC Development Team, and WMS Vendor for issue logging and resolution.
• Liaise with operational systems and service providers with management.
• Reporting on and analysis of issue trends with WMS Vendor.
• Liaison with IT & ensuring that the network infrastructure is up and running.
• Liaison with IT & Scanner Providers ensuring that the scanners configurations are up and running as needed.
• Assist En-log team to apply all system upgrades & system errors.
• Responsible for the facilitation of the roll-out & implementation of projects / functionalities from other business units within operations.

Training, Development and Continuous Improvement

• Responsible for maintenance of technical training schedules in support of operational SOP’s.
• Responsible to align full operational flow across all departments with system processes.
• Assist operations with good system practice & change management.
• Conducting training sessions and workshops for DC operations and management teams to increase their proficiency in using the developed dashboards and reports.
• Auditing of DC processes to ensure that the correct procedures are being followed / if any intervention is needed.

Attributes required:

• Solutions-oriented, can-do attitude; self-motivated.
• Attention to detail.
• Excellent communication skills, both written and spoken.
• Previous experience in mini project management.
• Comfortable with change and excellent team player.
• Comfortable with learning and adapting to new systems.
• Critical and Systems thinking.
• Passionate about change and improvement.

Qualifications:

• Minimum 3 years relevant experience within WMS Systems Optimisation / Reporting / Analysis
• Previous experience with WMS systems such as Logfire (Oracle), Manhattan, Red Prairie, SAP, Highjump or similar -
• Information Systems, Industrial Engineering, BCom Logistics or similar degree preferred
• High level of proficiency with MS Office packages