Dealer Support Consultant at OLX Group

Key Responsibilities

• Oversee and optimize each dealer’s Autotrader profile to maximize visibility and effectiveness.
• Ensure that the dealers profiles have been kept updated
• Regularly update dealer profiles to maintain accuracy and relevance.
• Analyse market trends and demand data to recommend effective stocking strategies for commercial vehicles.
• Address customer inquiries promptly to maintain high levels of service excellence and satisfaction.
• Assisting with any Invoice related queries
• Ensure all tasks are performed within agreed service levels to consistently meet performance standards.

Skills Required

• Detail oriented
• Excellent communication skills both verbal and written
• Excellent application of telephone etiquette
• Ability to work independently and within a team
• Ability to work under pressure
• Ability to multitask
• Customer service skills – handling difficult conversations, building rapport with people, etc.
• Fully computer literate – ability to navigate different online platforms, solid use and understanding of web/online tools/sites etc.
• Excellent MS office/Google doc skills

Education & Experience

• Matric / Grade 12
• Minimum - 2 years’ experience: Admin and Customer Support