Debt Collector (6-months contract) at Communicare NPC

As a successful candidate, you will assist the finance team in tracking down people who owe money from overdue bills and negotiating payments.

Overall, you will be responsible for the following functions:

• Tracking of outstanding debts
• Collecting outstanding debts
• Stakeholder Relationship

Job duties include:

• Keep track of assigned accounts to identify outstanding debts.
• Locate and contact debtors to inquire about their payment status.
• Update account status and database regularly
• Report address changes and maintain files regarding debtors for correct and current contact information.
• Manage multiple accounts for delinquency and debt collection efforts
• Plan a course of action to recover outstanding payments
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable
• Compile reports on delinquent accounts and report missed payments to the collection agency and credit committee.
• Handle questions or complaints
• Investigate and resolve payment discrepancies
• Create trust relationships with debtors when possible to avoid future issues.

Qualification and Requirements:

• Matric plus a 2-year certificate or diploma in accounting or related field.
• At least 2-3 years’ proven experience as a debt collector
• Experience in working with targets and tight deadlines.
• Knowledge of relevant legal requirements
• Excellent people and communication skills
• Excellent English, Afrikaans, and isiXhosa verbal communication
• Basic financial knowledge and an understanding of debtors.
• Computer literacy regarding the use of Microsoft Office.
• Fraxion Spend Management system experience would be advantageous.
• Ability to work independently and within a team
• Strong problem-solving abilities.
• Ability to deliver results under pressure.