Delivery Manager at Discovery Limited

Key Purpose

• Provide the means for the Carrier to engagement with Vitality Group from a Systems perspective. Ensure systems delivery to the Partner Market is accomplished.

Areas of responsibility may include but not limited to:

• SDLC Execution: Management of all activities within the SDLC including:
• Size, forecast, capacitate, plan, monitor, report and control all aspects of the SDLC
• Scheduling and prioritization of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests across multiple teams (external, outsourced, offshore teams, and onshore)
• Issue Resolution: Ensure that Project milestones are met through active issue resolution, timeous escalations and direct management of the resources
• Lead and manage the project resources. Mentor and guide the project team where required
• Plan, monitor and report on software delivery – Success is measured on delivery against project plans
• Guide solutions towards VG V1 design – Minimum CRs against V1 design
• Develop high performing teams – High quality delivery on time
• Ensure quality systems delivery to the Partner Market  - Production issues are measured Management
• Meet project goals and objectives within the overall scope, time frame, cost, quality, standards and SLA
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members.
• Manage vendors: capacity, work allocations, quality, cost and SLAs. 
• Issue management: Resolution, escalation and prevention of issues. Remove impediments to the effective functioning of the development team
• Prioritization: Participating and enabling the business Prioritization process along with the product owner.
• Risk Management and Escalations: Management of risks to the delivery timelines with appropriate escalations
• Communication: of project progress to management and project stakeholders.
• Continuous Improvement: Report on the quality of project output on completion of the project and input into the processes to ensure better, more efficient execution in the future.
• Manage IT Relationship with Partner Market
• Ensure client satisfaction in IT, systems delivery, and platform - Measure through  client satisfaction, Balance Scorecard and level of Escalations.
• Manages the relationship with Business Applications owners
• Chair or attend the relevant forums, planning, organizing, resource management, project documentation, timeline and deliverable management

Personal Attributes and Skills

• Communicates effectively
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Education and Experience

Education:

• Degree in Information Systems or equivalent

Experience:

• Lead: 5 or more years management of software development projects.  Development experience is an advantage.  Understand Software development principles. 
• Manager: 8 or more years
• Divisional Manager: 12 or more years
• Deputy General Manager: 15 or more years

Knowledge:

• Software development principles, Project Management, People focused. Logical Thinker,  Proactive in approach to planning, Risk Mitigation, Solution Driven, Consulting
• Negotiation skills, ITIL services Framework