Deloitte Consulting: Change Management Specialist - Mining ( Contract) at Deloitte

Job Description

Main Purpose of Job

The Change Management Specialist will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change – including adopting changes to business processes, systems and technology, job roles and organization structures.

The primary responsibility will be building, maintaining and sustaining relationships across all Business Units, creating and implementing change management strategies and plans that maximize faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the Business Units in order to increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Role Requirements

Knowledge of:

• Current Mining industry best practice

• Project management methodologies such as Agile and Prince II would be advantageous to map change management initiatives accordingly.

• Relevant management and business change techniques such as business process modelling and re-engineering, training techniques

• Change Management principles, methodologies and tools; experience with Prosci ADKAR® Model is a must

Skills

• Ability to articulate the value proposition for the project and to sell the programme vision to a variety of audiences across all business units.

• Ability to enable changes resulting from the project to be firmly embedded across the designated business units.

• Experience and knowledge of change management principles, methodologies and tools

• Flexible and adaptable; able to work in ambiguous situations

• Resilient and tenacious with a propensity to persevere

• Ability to understand the impact of the project on the organisation and to sufficiently articulate the related changes to the impacted audiences by making use of a variety of change, training and communication interventions suited to each audience group.   

• Ability to communicate tactfully, whilst remaining open and honest, leverage lessons learned and celebrate success

•  Exceptional communication skills – both written and verbal

• Excellent active listening skills

• Ability to establish and maintain strong relationships across all stakeholder groups

• Ability to influence others and move toward a common vision or goal

• Problem solving and root cause identification skills

• Must be a team player and able to work collaboratively with and through others

•  Able to conduct meaningful presentations during Sensitisation and Awareness phases

Role Responsibilities

While the Change Manager does not have supervisory responsibility, this person will have to work through many others in the organization and business units to succeed. The Change Manager will act as a coach for senior leaders and executives in helping them fulfil the role of change sponsor.

The Change Manager may also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions as well as supporting project teams in integrating change management activities into their project plans.

• Work with the designated Support stream lead to ensure that the work of the project covers the necessary aspects required to deliver the change anticipated by the Steering Committee and Sponsor

• Determine and document the Change Management Approach

• Develop appropriate Change Management & Communication Strategies and Plans (plans to include a variety of communication channels to create awareness of the programme)

• Apply a structured methodology and lead change management activities for the stream whilst maintaining alignment if more than one change manager is involved on the project.

• Assess the change impact and complete change management assessments (CIAs) per area

•  Develop a Stakeholder Plan

• Manage and coach a team of Change Agents from the business units, once identified

• Coach project teams, managers and supervisors on the importance of Change management

• Identify, analyse, prepare risk mitigation tactics

• Identify and manage anticipated resistance through the development of a Resistance Management Plan

• Support the project design and definition of roles and responsibilities

• Lead transition management, ensuring that business as usual is maintained during the transition and the changes are effectively integrated into the business

• Prepare affected business areas and staff for transition to new ways of working and ensure user readiness whilst preparing for post go-live user experience workshops

• Support communications

• Manage stakeholders

• Change admin:  Schedule workshops, meetings, send follow-up emails after engagements sessions, etc

• Track and report on adoption rate

• Upload change management docs onto shared Team folder

Qualifications

Education & Qualification

·       Change Management - Prosci practitioner certification

·       Project Management

·       Demonstrated commitment to develop own capabilities and competencies
  

Relevant Experience

·       4-5 years’ experience as a change manager on large scale technology projects

·       Experience in change management in the Mining sector

·       Experience with medium to large-scale organizational change efforts

·       Exposure to Operating Models and Risk Models an advantage