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  • Posted: Nov 29, 2024
    Deadline: Not specified
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    Leroy Merlin is a major player in the global DIY market. As the founding company of GROUPE ADEO, Leroy Merlin offers products and solutions for DIY, decoration, construction and gardening. Leroy Merlin is present in 12 countries, with 100 000 co-workers and 400 stores. In 2015 we achieved turnover of more than €15 billion. At Leroy Merlin, we beli...
    Read more about this company

     

    Department Manager - Tools (Centurion)

    Description
    Purpose of the role 

    • Contribute to customer satisfaction and to the overall results of the department. To serve as a leader and role model for the Sales Consultants. Support and assist the Head of department. 

    Main Responsibilities 

    • Lead and support a team of sales consultants. 
    • Be a player in the development of collective performance. 
    • Share information and facilitate communication within the team.
    • Develop the team to meet strategic business objectives.
    • Manage daily sales and customer relations.
    • Build and implement the Business Action Plan of the department.
    • Introduce efficiency, improvement measures for an optimal return and stakeholder value.
    • Ensure the day-to-day management of the department is to respect the customer promise.
    • Coordinate and contribute to the sales activities in store.
    • Ensure quality customer relationship (internal and external).
    • Develop and update own skills and knowledge.
    • Assume leadership role on behalf of the HOD when the HOD is not available.
    • Participate in teamwork to ensure quality service and productivity of the store.
    • Ensuring optimal staff is available for delivering excellent customer service to all customers.
    • Ensuring all stock is priced and displayed correctly.
    • Training and developing of staff members.

    Requirements
    Profile

    The successful candidate should have the following skills, experience and attributes:

    • Grade 12 or NQF 4 equivalent. 
    • Relevant tertiary qualification will be an added advantage.
    • Previous retail experience at a junior management level.  
    • Excellent interpersonal skills.
    • A team builder and a team player.
    • Excellent customer service
    • Self-confident, hardworking and leads by example.
    • Customer-centric.
    • Sense of responsibility.
    • Analytical. 
    • Assertive and challenge status quo.

    Method of Application

    Interested and qualified? Go to Leroy Merlin on leroymerlin.mcidirecthire.com to apply

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