Deputy Business Unit Leader - Communications at Auditor-General of South Africa

Strategic Function

• Provide strategic support the development of the communication strategy of the AGSA.
• Support the development and implementation of the communication functions of the strategy.
• Drive execution and implementation of communications strategic initiatives.
• Promote and manage institutional cooperation within the AGSA and its stakeholders.
• Lead the development of quality content and oversee quality control efforts.
• Support direct reports in the coordination and proactive communication activities of the AGSA.
• Monitor performance against strategic objectives and provide continuous feedback to ensure alignment with organisational goals.
• Manage the reporting of the BU and development of the BSC that aligns with the strategic aspirations of the AGSA and the objectives of the BU.
• Coordinate and provide guidance to senior managers on the implementation of the BU BSC and monitor the implementation of the centre's operational strategies and plans.

Product management

• Contribute to the creation, implementation and measurement of the external communications, stakeholder strategy and programme to promote and protect the image and reputation of the AGSA.
• Design and implement a reputation management programme, identifying key stakeholders and developing a stakeholder engagement programme.
• Lead the implementation a marketing strategy to enhance the AGSA brand.
• Lead the implementation of the content development strategy and ensure its implementation across platforms
• Ensure processes and capacity are built to develop high-quality content for various stakeholder groups
• Quality assure all official AGSA communication products and materials
• Create, manage and measure the success of the content of the AGSA digital platforms
• Lead and deliver service excellence keeping with the AGSA brand
• Negotiate agreements with 3rd party service providers to ensure the lowest cost and highest quality of service
• Develop an understanding and awareness of the internal communications needs within and across the AGSA and its provincial offices
• Design, implement and coordinate all internal communication initiatives, delivering timely and effective communications across the AGSA
• Promote knowledge exchange in the AGSA and employee engagement
• Develop and maintain a calendar of events and implement a system that enables long-term planning and effective event management for the AGSA’s events
• Conduct comprehensive environmental scans that include media and stakeholder issues
• Drive the knowledge and information architecture that facilitates the sharing of information internally and, where appropriate, with external stakeholders
• Monitor spending and ensure effective use of the financial resources of the unit
• Conduct surveys and manage the response to the insights to ensure good maintenance and improvement of the baseline
• Lead and manage strategic projects ensuring that all initiatives align with the AGSA’s vision and are delivered on time and within scope
• Provide project management support for critical initiatives, ensuring successful completion in line with stakeholder expectations
• Track and report on progress on Communications initiatives, providing regular updates to BUL Communication and other Business Unit Leaders

Stakeholder Management

• Coordinate, monitor and report on the implementation of the Business Unit and organisational stakeholder engagement plan in line with the AGSA Accountability Ecosystem Policy Framework
• Lead and support the DAG in his stakeholder management efforts
• Lead the reporting and monitoring, and provide guidance on the influence goal initiatives and ensure adequate application of the framework
• Develop and execute in collaboration with ABUs the thought leadership programme that promotes the work of the AGSA
• Engage with internal and external stakeholders as per the engagement plan
• Research the level of stakeholder satisfaction with both internal and external stakeholders
• Develop relations with all ABUs to ensure free flow of information for management of internal communication, marketing initiatives and content development
• Identify new stakeholders and introduce them to ABUs, and outline the business imperative that mobilises them to be active participants in the accountability ecosystem

People Management

• Lead the development and facilitation of an employee culture plan that promotes employee wellness and encourages productivity
• Manage together with BUL the performance of senior managers and ensure that they implement innovative and proactive communication that enhances the AGSA's reputation
• Coordinate and monitor the implementation of BU transformation strategies
• Implement and drive a strong ethical culture, champion awareness, also deal with ethical breaches in a decisive manner
• Create an inclusive culture and greater cooperation in which all individuals can contribute and perform
• Contribute to the AGSA realising the people strategy strategic aspirations

Financial Management

• Monitor budget spending and ensure effective use of resources
• Ensure that BU deliverables are executed economically, efficiently and effectively in terms of recoverability and productivity
• Inspire, motivate and empower staff to be accountable for decisions and actions that impact the BU’s performance
• Communicate balanced scorecard requirements during vision achievement/organisation alignment and other sessions
• Address and guide team members on matters affecting the BU's reputation and performance
• Facilitate and monitor the implementation of a BU transformation plan
• Ensure an effective training programme is maintained for staff members
• Monitor and track team performance and talent

Other responsibilities (Applicable to All JD’s)

• Perform and/or manage other projects, tasks and assignments delegated by the Business Unit Leader not stipulated in the role profile description as and when required

Formal Education

• This position requires Minimum qualification of a Bachelor’s Degree/ Post Graduate Diploma in Communication/ Marketing/ Public Relations. Registration with a Relevant Professional body will be an added advantage

Experience

• Minimum 8 to 10 years’ experience in public relations and marketing, of which at least 5 years should have been at a senior management/ higher level. Proven track record and experience in communications, content development, marketing campaigns, and internal communication as an added advantage.