Deputy Director: International Key Account Management at Government Printing Works

REQUIREMENTS :

• A relevant NQF Level 6 qualification in Sales, Commerce, Printing, Marketing, or a related field as recognized by SAQA is required, along with a minimum of three (3) years of relevant experience in a middle management position (levels 9/10) within a Printing or Key Account Management environment. 

DUTIES :

• Manage International Key Accounts. Establish and maintain excellent relationships with International Key Account customers, to ensure verification and confirmation of customer requirements. Continually consult with International Key Account customers and personnel in other GPW Business Units, in order to ensure customer satisfaction and resolution of customer complains.
• Regularly monitor International Key Account customer satisfaction and timeous delivery of good quality products and services to Key Customers. Conduct an analysis of the performance of GPW, with regards to the products and services rendered to international key customers, as well as researching new methods/best practices in the industry, aimed at ensuring customer satisfaction.
• Establish and develop new International Key accounts for GPW. Develop a good understanding of potential new international customer’s main purpose and functions, in relation to products and services that GPW can provide. Consult with internal stakeholders regarding products to be marketed to the possible new International Key Account customers, and formulation of a work/project plan.
• Develop a sales and marketing strategy with which to approach new international customers. Establish a good relationship with key international customers, ensuring that they are brought into the proposition and have a clear understanding of the financial implications, products, timeframes, contact details of GPW staff, in case of enquiries.
• Establish and manage new international Key Accounts, according to GPW’s policies and procedures. Develop and ensure growth of International Key account Values. Keep up to date with new developments/technologies in the industry, which have an impact on products and services provided to International Key Customers.
• Market new products to International Key Customers, with a view to increase the value of the accounts. Value-added accounts for International Key Accounts. Manage and support the development of staff to ensure optimal performance and continuous growth.