Deputy Director - Service Delivery and Rapid Response at Gauteng Department of Human Settlements

Requirements :

• A Matric plus an undergraduate qualification (NQF level 7) as recognized by SAQA in Public Management/Public Relations or relevant/ equivalent qualification in Customer Relations.
• A minimum of 3 -5 years relevant experience at an Assistant Director level within Customer Relations Environment. Possession of a valid driver’s license.

Duties :

• Establish, promote and manage stakeholder engagements. Establish Project Steering Committees and Stakeholder forums. Conduct Ntirhisano & Public Participation Consultation. Prevention of service delivery disruptions.
• Conduct research on service delivery disruptions. Develop strategies to mitigate service delivery disruptions. Plan and coordinate interventions on service delivery disruptions.
• Investigate and respond to all queries received from Office of the MEC, Premiers Office, Sister Departments, Municipalities, communities, Public Protector, Human Rights Commission, Human Settlements Ombudsman. Manage service delivery and rapid response services in the Human Settlement service centres. Manage, coordinate and promote social facilitation and cohesion.
• Management of the Sub-Directorate. Develop, implement and maintain processes to ensure proper control of work. Compile and submit all required administrative reports.