Deputy Hotel General Manager - Bergville at Orion Hotels & Resorts

Key Responsibilities:

• Assist in managing all aspects of the resort's operations, including front desk, housekeeping, food and beverage, maintenance, and guest services
• Oversee the recruitment, training, and performance management of staff
• Ensure compliance with company policies and procedures, as well as industry regulations
• Monitor and analyze financial reports to identify areas for improvement and implement cost-saving measures
• Handle guest feedback and resolve any issues in a timely and professional manner
• Collaborate with department heads to develop and implement strategies for enhancing guest satisfaction and driving revenue growth
• Maintain a safe and secure environment for guests and employees

Minimum Requirements:

• Grade 12 or equivalent qualification
• A tertiary qualification in Hospitality Management or related field is preferred
• At least 5 (five) years of experience in a supervisory or managerial role in the hospitality industry
• Strong leadership and communication skills
• Excellent problem-solving abilities and attention to detail
• Proficiency in Microsoft Office and hotel management software
• Knowledge of industry trends and best practices