Desktop Services Technician at Thermo Fisher Scientific

t Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Location/Division Specific Information

• Our colleagues in corporate strive for excellence in every task, at every moment. We are game changers seeking improvements to processes and more efficient ways of working or adapting to changing financial and industry environments.

Discover Impactful Work:

• PPD clinical research service`s mission is to improve health. It starts as an idea to cure. It becomes a life saved. All in-between, it’s you! We know that meaningful results not only require the right approach, but also the right people. We invite you to re-imagine health promoting protocols with us, working alongside our dedicated, forward-thinking and upbeat teams.

A day in the Life:

• With some direction, provide direct technical support to computer system users; Answer sophisticated and difficult to resolve computer problems for clients; Provide assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provide desk side support and training for end users.
• Work on technical projects and initiatives that strive to improve our processes and service.

Keys to Success:
Education

• High school diploma, GCSEs including Mathematics, or equivalent.
• Successful completion of vocational course(s) relating to computer systems.

Experience

• Experience working on projects is beneficial.
• Or equivalent combination of education, training and experience that provide the individual with the required knowledge, skills, and abilities.

Knowledge, Skills, Abilities

• Strong customer service and communication skills at all levels.
• Sophisticated knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.
• Ability to fix and resolve issues on a desktop platform.
• Must be able to multi task and pay close attention to detail.
• Ability to record actions accurately in ticketing system.
• The ability to communicate information and ideas so others will understand.