Our Business Philosophy
Pollock and Associates, executive talent acquisition specialists, are experts in connecting South Africa’s brightest middle and executive management talent with the country’s most prominent employers.
With over 116 years of combined recruitment expertise, our comprehensive knowledge of recruitment and the industries in which we o...
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Based in Port Shepstone. This role provides front-line IT, desktop, and network support to users, serving as the first point of contact for all IT-related issues at a dedicated plant.
The incumbent will also travel between KZN branches as required, supporting end-users, applications, and network systems, while assisting with project implementation in line with Corporate IT standards.
Qualifications & Experience
Matric plus an IT-related tertiary qualification.
A+, N+, MCSE (or equivalent).
Code 08 unendorsed driver’s licence and reliable vehicle.
3–5 years’ experience in IT desktop, network, and application support within a large corporate environment.
This is a hands-on, service-driven role requiring excellent problem-solving skills, customer focus, and flexibility to work after-hours when needed.
Key Responsibilities
Deliver first-line IT and desktop support to all users, applications, and systems, ensuring SLA compliance.
Manage incidents, service requests, and change requests via the IT Service Desk.
Provide support on Microsoft Windows 11, Office Suite, SAP, antivirus solutions, and various communication/collaboration platforms.
Maintain IT hardware and software assets, ensuring lifecycle management, patch updates, and licence compliance.
Provide first-line network support for switches, routers, printers, and connectivity, escalating issues where required.
Monitor system uptime, performance, and security, including antivirus and malware prevention.
Maintain IT documentation, asset registers, and network diagrams in line with Corporate IT standards.
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