Desktop & Support Team Lead at DataOrbis

Responsibilities include:

Technical Support

• IT support relating to issues with the internal systems and networking infrastructure
• Manage and track call-log system to ensure calls are closed according to department standards and service level agreements
• Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, Microsoft CRM etc.
• Support services for virtualization technologies: VMware and Microsoft
• Remote access solution support: VPN, Terminal Services
• Delegate technical support duties to capable individuals
• Assist Service Desk Analysts and Desktop team with calls of a more difficult nature
• Be able to do due diligence on new Smollan entities being taken on globally
• Be able to manage remote and non-remote teams workload

Infrastructure Reporting

• Ensure that the following info reflects on the report before submitting to the Server Manager
• Running of anti-virus updates on all laptops and desktops
• Service packs and Windows updates

Team Management

• Recruit, interview, and select employees as per department/employment equity/company policy requirements
• Plan optimal distribution of work
• Interpret and communicate work procedures and company policies to staff
• Delegate responsibility and authority
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
• Monitor and control work standards of subordinates and department as per the managers instruction
• Define performance objectives and goals with employees
• Evaluate employees' job performance and conformance to regulations and recommend appropriate actions
• Identify employee training needs
• Propose training for subordinates
• Investigating disciplinary issues within the department
• Make recommendations as per leave applications

Requirements

Your skills and experience include:

• Diploma or Degree/NQF level 6 or 7, MCIP/ MCSE Certification, SQL, Cisco, VMWare, Microsoft CRM & ITL Exchange
• 4-5 years’ technical support experience within a Microsoft environment, with at least 3 years in a Team Leader role or management role.

Key personal attributes include:

• Leadership skills
• Relationship building
• Analysis & problem solving
• Customer service skills
• Computer literacy - MS Office suite
• Communication skills (verbal & written)
• PC applications
• Presentation skills
• Google
• Be able to communicate at exec level when needed
• Critical thinking skills
• Proactive
• Attention to detail
• Excellent feedback skills