Desktop Support Technician - Cape Town at TTEC

What You’ll be Doing:
This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and written.

During a Typical Day, You’ll

• Install, configure, maintain, trouble-shoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products.
• Follow stepped procedures for a variety of repetitive upgrade situations.
• Perform administrative functions and inventory control as required.
• Monitor trouble tickets system and respond to all trouble reports within established goals.
• Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues.
• Understand and enforce policies and follow all safety rules and regulations.
• Complete assigned work orders by due date within established goals.

What You Bring to the Role

• Graduate of Two-year diploma or Associates degree in Computer Science, Information Technology or Engineering courses.
• Entry level experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification.
• Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required.
• Strong customer focus and positive attitude will be necessary for success.
• Must be able to work well unsupervised and as part of a cohesive team.
• Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used.
• Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends.
• Good communication, interpersonal and problem-solving skills, customer-friendly attitude and the ability to work in a team environment.