Current Vacancies at TTEC

What you will be doing: 

Are you looking for an opportunity where you will bring your analytical skills to the table and provide recommendations to improve processes? As a Associate Reporting Analyst, you will provide value added service to the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities include business evaluation, process development, business analysis, business modeling and report development.  

On a typical day, you will be: 

• Working US Operating hours 
• Developing new reports both proactively and in response to client request to improve operational efficiencies 
• Maintaining database records and performing routine audits of data validating proper site, client, and project relationships 
• Providing ad-hoc reporting support to client / operations 
• Additionally, you may also need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other client related tools 

As a part of the TTEC reporting team, you will be expected to: 

• Deliver timely and accurate agent level performance, efficiency, and reliability reporting.  
• Daily, Weekly and Monthly performance reports / Dashboards 
• Empower EDS tasks – once the analyst is a certified EDS 
• CPI Updates  
• Other Ad-hoc reporting needs 
• Show the thirst of self-development by completing trainings on TTECs proprietary Learning Management system. 

Why you? What you bring: 

• Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.  And the ability to connect yourself is what you bring to the table… along with the following: 
• Experience in reporting (operations and financial) is preferred 
• 2+ years call center or outsourcing experience 
• Business Intelligence Platform Administration (Tableau, Genesys etc.) experience is preferred 
• Ability to deliver high-quality results, on time and on target 
• Ability to work cooperatively with stakeholders and team member to resolve the issues on hand 
• Enjoy the excitement of a dynamic environment 
• Exemplary communication skills to include written, verbal skills and superior listening skills 
• Bachelor’s degree in a business-related field or equivalent preferred 
• Advanced skill in Excel, SharePoint and other MS Office applications 
• Must be able to work within US operating hours 

As a TTEC Customer Experience Champion, you will enjoy: 

• Career-growth and lots of learning opportunities for aspiring minds 
• Fun, talented, and witty teammates 
• Knowledgeable, encouraging, and present leadership 
• Family-friendly environment 
• Free-spirited, theme-based employee events 
• Diverse and community-minded organization 
• And yes…all the competitive pay, performance incentives, and benefits you’d expect 
• And most importantly… a positive and optimistic attitude and outlook 

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What You’ll be Doing:
This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and written.

During a Typical Day, You’ll

• Install, configure, maintain, trouble-shoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products.
• Follow stepped procedures for a variety of repetitive upgrade situations.
• Perform administrative functions and inventory control as required.
• Monitor trouble tickets system and respond to all trouble reports within established goals.
• Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues.
• Understand and enforce policies and follow all safety rules and regulations.
• Complete assigned work orders by due date within established goals.

What You Bring to the Role

• Graduate of Two-year diploma or Associates degree in Computer Science, Information Technology or Engineering courses.
• Entry level experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification.
• Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required.
• Strong customer focus and positive attitude will be necessary for success.
• Must be able to work well unsupervised and as part of a cohesive team.
• Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used.
• Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends.
• Good communication, interpersonal and problem-solving skills, customer-friendly attitude and the ability to work in a team environment.

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What you’ll be doing

Looking for an opportunity to lead the people strategy for an employee-focused organization? In this role, you’ll have the opportunity to transform Human Capital in EMEA. 

• Detail oriented? You’ll be responsible for the effective execution of TTEC’s Human Capital Strategy. You’ll work with regional service delivery leadership to have a direct financial impact by optimizing employee-related margins for each site.  We’re looking for you to ensure that all sites have a performance-driven culture and are utilizing positive reinforcement techniques. You’ll also collaborate with client leadership and site management to effectively execute on our human capital vision and strategies to create a great place to work.

On a typical day, you'll

• Assist with the development of the annual global human capital strategic plan. Work with the Human Capital teams to develop strategies to optimize employee engagement and drive business results at each site. Ensures site compliance with all policies and procedures.
• Ensure client and site leadership are effectively executing TTEC's human capital strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities. Ensures that service delivery leadership and site management are effectively using Human Capital Systems to maximize site and client profitability.  
• Work with project/program leadership teams to ensure effective usage of human capital resources for each site.  
• Lead all program launches and effectively integrates with the human capital delivery team.
• Work with the business development team to help grow the region and ensure TTEC's human capital strategies are properly represented in all proposals. And oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees amongst programs, or supporting operational efficiencies.
• Work with global best practices and teams on employment brand, representing the EMEA cultural mindset and employee positioning for both external candidate and internal employee marketing and communications.

Why You? What You Bring

• Bachelor’s Degree or similar qualification
• 10+ years of progressive human capital or human resources experience ideally from a BPO or similar services industry across the EMEA region.
• Talent Acquisition strategy and knowledge across the EMEA region
• Effective leadership and management skills
• Operations or similar experience

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What You’ll be Doing 

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.  

You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. 

During a Typical Day, You’ll 

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects 
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team 
• Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done 

What You Bring to the Role 

• Associate degree, technical school or equivalent work experience 
• Continuously promote a performance-driven culture and always work towards reaching for amazing 
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks 
• Consistently mentor and inspire others  
• Customer focused mindset 
• Computer savvy