Executive Director Human Resources at TTEC

What you’ll be doing

Looking for an opportunity to lead the people strategy for an employee-focused organization? In this role, you’ll have the opportunity to transform Human Capital in EMEA. 

• Detail oriented? You’ll be responsible for the effective execution of TTEC’s Human Capital Strategy. You’ll work with regional service delivery leadership to have a direct financial impact by optimizing employee-related margins for each site.  We’re looking for you to ensure that all sites have a performance-driven culture and are utilizing positive reinforcement techniques. You’ll also collaborate with client leadership and site management to effectively execute on our human capital vision and strategies to create a great place to work.

On a typical day, you'll

• Assist with the development of the annual global human capital strategic plan. Work with the Human Capital teams to develop strategies to optimize employee engagement and drive business results at each site. Ensures site compliance with all policies and procedures.
• Ensure client and site leadership are effectively executing TTEC's human capital strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities. Ensures that service delivery leadership and site management are effectively using Human Capital Systems to maximize site and client profitability.  
• Work with project/program leadership teams to ensure effective usage of human capital resources for each site.  
• Lead all program launches and effectively integrates with the human capital delivery team.
• Work with the business development team to help grow the region and ensure TTEC's human capital strategies are properly represented in all proposals. And oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees amongst programs, or supporting operational efficiencies.
• Work with global best practices and teams on employment brand, representing the EMEA cultural mindset and employee positioning for both external candidate and internal employee marketing and communications.

Why You? What You Bring

• Bachelor’s Degree or similar qualification
• 10+ years of progressive human capital or human resources experience ideally from a BPO or similar services industry across the EMEA region.
• Talent Acquisition strategy and knowledge across the EMEA region
• Effective leadership and management skills
• Operations or similar experience