Detailing Force Effectiveness Manager Coastal at Reckitt

About the role

• This role is responsible for coaching, upskilling and improving effectiveness of the Medical Detailing Representatives infield coastal region South Africa. Liaising with Capability Education and Training Manager for Africa, Senior Data Analyst Africa and the Head of Professional Marketing Africa to improve the effectiveness infield and ensure that all KPI’s and targets are met, ensure the regional team is compliant and doing the right thing always, building relationships with customers when working with the Medical Detailing Representatives infield to expand and improve brand equity with Health Care Professionals.

Your responsibilities

• Laise with Medical Marketing Department together with the Head of Professional Marketing Africa, on the implementation of core Professional Marketing Programs, CME activities, Round Tables etc. and provide feedback to the Head of Professional Marketing Africa on the training needs associated with these programs and their effectiveness. 
• Align the cycle plans with the Head of Professional Marketing Africa before the monthly Cycle Meeting
• Monitor performance of Medical Detailing Representatives against the agreed KPI’s and Targets by means of data and feedback reports from Medical Training & CRM Excellence Manager.
• Coach Medical Detailing Representative to conduct Infield Detailing (Category Detailing/Training, Product Detailing/Training) to provide them with the knowledge and skills needed in achieving competitive superiority.
• In partnership with the Head of Professional Marketing Africa and HR, develop the incentive plan and monitor the effectiveness of the plan on a regular basis.
• In partnership with the Head of Professional Marketing Africa and HR, develop special incentive plans to reward and recognize High Performers, setting specific goals and metrics.
• Support in house training programs for the Medical Detailing Team, to enhance the medical detailing effectiveness in order for them to reach all KPI’s (Call and Coverage to HCP’s, implementation of cycle plans and optimizing customer engagement)
• Together with the Capability Education and Training Manager for Africa, identify required training programs, Detailing Force Effectiveness tools, data and feedback report to ensure that the implementation plan will be achieved.
• Assist Capability Education and Training Manager for Africa in planning and creating developmental plans for Medical Detailing Representatives focusing on improvement of competencies
• Support in training programs, builds and maintains a strong partnership the Capability Education and Training Manager for Africa to ensure the implementation of Detailing Force Effectiveness programs.

The experience we're looking for

• Minimum BSc Degree or Similar Qualifications in the line with Healthcare Professionalism. 
• 5 - 7 years’ experience in OTC/Medical Sales or Professional Marketing
• 3 - 5 Year's Detailing Management Experience

Successful experience in Implementing: 

• Infield support programs, infield cycle brief, career development, organizational effectiveness, infield detailing & CME/CPD programs.
• Experience in presenting / facilitating a variety of programs, workshops, conference and meetings.
• Proven track record in developing front line Medical Detailing Representatives
• Experience in Medical Detailing training and development programs

The skills for success

• Medical detailing expertise, pharmaceutical product knowledge, sales leadership, key account management, stakeholder engagement, coaching and team development, strategic planning, data analysis, negotiation, territory management, communication and presentation skills, compliance awareness, and results-driven execution.