Dialler Administrator at Nedbank

Job Purpose

• The Dialler Administrator Daily Functions Are As Below
• Core function is to provide assistance and support to the call centre by executing the dialler campaigns and monitoring of strategies.

Job Responsibilities

• Uploading campaign data onto dialler daily
• Providing agent activity reports
• Providing team performance report
• Daily weekly monthly performance
• Monitoring of dialler – campaigns, staff and speed adjustments
• Updating team of volumes
• Assisting staff with system issues e.g. remote access requests

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 2 years experience in credit collection of which 1 year should preferably have been in a banking/financial environment.
• Excel – intermediate experience
• Basic understanding of Avaya PC5 dialler and loading of campaigns

Technical / Professional Knowledge

• Banking knowledge
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Negotiation skills
• Product Knowledge
• Relevant Nedbank Human Resources policies and practices
• Administrative procedures and systems

Behavioural Competencies

• Communication
• Collaborating
• Decision Making
• Stress Tolerance
• Work Standards
• Managing Work