Job Opportunities at Nedbank

Job Purpose

• To increase client base and fulfil clients sales and service needs through the mobile channel in line with Nedbank's strategic goals.

Job Responsibilities

• Acquire new business by selling Nedbank products to newly identified companies and their staff.
• Fetch new business outside of the established branch channel, through mobile capability.
• Assist companies with financial firness programmes for their staff.
• Identify new sales opportunities through engaging the employees of newly identified companies and the communities these companies operate in.
• Meet company's and their staff's financial needs by conducting needs analysis.
• Build relationships with internal stakeholders to ensure team collaboration, sales and service support and mining new opportunities.
• Build and maintain external relationships with extenal companies to ensure client service and future sales opportunities.
• Build and maintain internal relationships to ensure internal sales support from Retail; Relationship and Business Banking to fulfull any opportunities that potentially grows from regular client engagements.
• Review action plans and take corrective action to deliver agreed sales and service results.
• Create an environment in companies and communities endusive for selling Nedbank products and services.
• Utilize resources to manage risk according to Nedbank policies and procedures (e.g. ultraviolet lights to identify false identity documents).
• Resolve challenges in community sales areas by taking action to prevent and/or eliminate such challenges.
• Attend and participate in team meeting.
• Share information and best practice with colleagues and team members.
• Review action plans and take corrective action to deliver agreed sales and service results.
• Create an environment in companies and communities endusive for selling Nedbank products and services.
• Utilize resources to manage risk according to Nedbank policies and procedures (e.g. ultraviolet lights to identify false identity documents).
• Resolve challenges in community sales areas by taking action to prevent and/or eliminate such challenges.
• Attend and participate in team meeting.
• Share information and best practice with colleagues and team members.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.

Minimum Experience Level

• 3 years' Relationship management experience in the financial sector
• 2-3 years’ Sales experience with a proven track record in a pressurised sales environment
• 3 years’ Sales experience in a Home Loans environment / Estate Agent / Bond Originator

Requirements

• NQF Level 5 or Higher in a Financial or Business-related field essential
• Matric / Grade 12 / National Senior Certificate
• Valid driver's license and own reliable transport

Technical / Professional Knowledge

• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Administrative procedures and systems
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Leveraging a Winning Sales Strategy
• Advancing Sales Discussions
• Building Trusting Relationships
• Targeting Sales Opportunities
• Building Networks
• Driving for results
• Sustaining Customer Satisfaction
• Portfolio Management

Closing Date - 08 March 2023

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Job Purpose

• To manage and lead a team of professionals in providing independent assurance to the Nedbank Chief Internal Auditor (CIA); on the quality assurance and continuous improvement framework for Group Internal Audit (GIA); to ensure compliance to international standards for the professional practice of Internal Auditing within Nedbank.

Job Responsibilities

• Act as continuous improvement champion (CIC) for Nedbank.
• Develop annual Quality Assurance (QA) plan (Africa included) for team.
• Ensure QA staff deliver according to annual QA plan.
• Review policies and procedures relating to Group Internal Audit audit methodology and assess the application thereof .
• Manage process of external QA review.
• Develop and maintain policies and Charters required by the Banks Act, Companies Act and IIA standards and build on methodology to facilitate requirements, which are in line with IIA standards and international best practices and ensure QA staff improve efficiency and effectiveness.
• Review Internal Audit Charter annually (Old Mutual and Nedbank), and ensure updates or adjustments are made to ensure compliance and risks are mitigated.
• Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Contribute to the achievement of BEE and transformation targets.
• Provide independent feedback to the Chief Internal Auditor (CIA) on the quality assurance and continuous improvement framework, structures and processes of GIA.
• Define methodology, in line with Old Mutual requirements, to be used by GIA and give guidance and training and ensure quality application of these methodologies are measured to ensure business optimisation and to provide independent assurance.
• Manage performance of staff by implementing performance agreements to ensure a clear vision.
• Mentor and coach staff on identified performance gaps.
• Tailor development needs as identified through the project rating tool (for own staff) and identified during meetings and independent reviews (for Group Internal Audit) o ensure that GIA stays abreast in field of expertise and deliver on the expecations. Create an environment of teamwork by engaging with staff formally and informally, keeping staff informed and encouraging participation in decision making processes to motivate staff to perform and contribute to the success of Group Internal Audit.
• Provide a funnel for Old Mutual information.
• Understand GIA Exco needs.
• Assess needs of stakeholders and QA staff, Position solutions identified through review processes conducted by self and QA staff to GIA Exco, Give comment on regulatory papers.
• Provide input into the compilation of budget for cost centre, in line with Finance requirements, based on planned projects and deliverables, to ensure proper financing of the function.
• Manage and control budget for cost centre. Ensure that training material that is drafted and presented by self and Quality Assurance (QA) staff to Group Internal Audit (GIA) staff are aligned to Old Mutual standards and delivered according to the annual QA plan.

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Internal Auditing , Advanced Diplomas/National 1st Degrees

Essential Certifications

• Internal Quality Assessment/Validation certification

Preferred Certifications

Minimum Experience Level

• 10 years experience in Internal or External Audit, including people management

Technical / Professional Knowledge

• Principles of project management
• Regulatory, Legal and Economics Principles
• Relevant software and systems knowledge
• Risk management process and frameworks
• Training effectiveness principles
• Institute of Internal Auditors standards
• Facilitation techniques
• Internal audit policies and procedures
• Knowledge of relevant Legislation e.g. Banks Act, King III, Companies Act, BASEL - advanced

Behavioural Competencies

• Building Partnerships
• Coaching
• Communication
• Continuous Learning
• Innovation
• Driving for Results

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Job Purpose

• The Dialler Administrator Daily Functions Are As Below
• Core function is to provide assistance and support to the call centre by executing the dialler campaigns and monitoring of strategies.

Job Responsibilities

• Uploading campaign data onto dialler daily
• Providing agent activity reports
• Providing team performance report
• Daily weekly monthly performance
• Monitoring of dialler – campaigns, staff and speed adjustments
• Updating team of volumes
• Assisting staff with system issues e.g. remote access requests

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 2 years experience in credit collection of which 1 year should preferably have been in a banking/financial environment.
• Excel – intermediate experience
• Basic understanding of Avaya PC5 dialler and loading of campaigns

Technical / Professional Knowledge

• Banking knowledge
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Negotiation skills
• Product Knowledge
• Relevant Nedbank Human Resources policies and practices
• Administrative procedures and systems

Behavioural Competencies

• Communication
• Collaborating
• Decision Making
• Stress Tolerance
• Work Standards
• Managing Work

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Job Purpose

• To research and evaluate investment opportunities to generate recommendations for Nedbank High-net worth clients to optimise risk-adjusted investment outcomes. The research and analysis will focus on, but is not limited to, listed property and commodity-related/industrial equities.

Job Responsibilities

Research and analysis of equites to support the broader investment process.

• The focus is a 50/50 split of listed property and commodity-related/industrial stock coverage.
• Generate research reports and investment recommendations to enable investment decisions.
• Conduct financial analysis of listed companies in line with Nedbank Private Wealth’s valuation framework.
• Formulate investment recommendations in accordance with Nedbank Private Wealth’s investment framework in order to enhance client outcomes.
• Contribute to Nedbank Private Wealth's investment strategy discussions to formulate house views.
• Participate in investment strategy meetings to present and formulate investment opportunities.
• Engage external service providers and key stakeholders associated with investment opportunities.
• Vote shareholder proxies in accordance with Nedbank Private Wealth's Proxy voting Framework.
• Share knowledge and industry trends with the team and stakeholders during formal and informal interaction.
• Participate in creating a culture of idea generation, continuous learning and shared knowledge.
• Identify training courses and career progression for self through input and feedback from leadership.
• Ensure all personal development plan activities are completed within specified time frames.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B. Comm degree (or equivalent) with majors in investment related subjects

Essential Certifications

Preferred Certifications

• Chartered Financial Analyst.

Minimum Experience Level

• 1-3 years' experience in an equity analyst role in the financial services industry

Technical / Professional Knowledge

• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Decision-making process

Behavioural Competencies

• Earning Trust
• Communication
• Continuous Learning
• Collaborating
• Work Standards
• Technical/Professional Knowledge and Skills

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Job Purpose

• To research and evaluate investment opportunities across all asset classes to generate recommendations for Nedbank High-net worth clients to optimise risk-adjusted investment outcomes, research and analysis across various asset classes, including, but not limited to, fixed income and listed property.

Job Responsibilities

• Research and analysis across asset classes to support broader investment process.
• The job focus will be on asset allocation (including fixed income research), research (macro, industry and instrument level), analysis, model building, reporting and presenting.
• Generate research reports and investment recommendations to enable investment decisions.
• Conduct financial analysis of listed instruments or companies in line with Nedbank Private Wealth’s valuation framework. This will include a focus on fixed income markets and instruments as well as other listed instruments.
• Formulate investment recommendations in accordance with Nedbank Private Wealth’s investment framework in order to enhance client outcomes
• Contribute to Nedbank Private Wealth's investment strategy discussions to formulate house views.
• Participate in investment strategy meetings to present and formulate investment opportunities
• Assistance with portfolio management administration and monitoring
• Engage external service providers and key stakeholders associated with investment opportunities.
• Vote shareholder proxies in accordance with Nedbank Private Wealth's Responsible Investment Framework.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Participate in creating a culture of idea generation, continuous learning and shared knowledge.
• Proactive stance on personal development plan and activities with assistance from leaders and business
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

People Specification

Preferred Qualification

• B. Comm degree with majors in investment related subjects or Chartered Financial Analyst.

Essential Certifications

Preferred Certifications

• Chartered Financial Analyst.

Minimum Experience Level

• 1-3 years' experience in an investment analyst role of a Financial Services company

Technical / Professional Knowledge

• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Decision-making process

Behavioural Competencies

• Earning Trust
• Communication
• Continuous Learning
• Collaborating
• Work Standards
• Technical/Professional Knowledge and Skills

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Job Purpose

• To administer all the unit trust portfolios; including the daily consolidation and dissemination of the daily pricing process; as per Nedbank Group strategy. To maintain relationships with external asset managers, in line with the Best of Breed methodology, as well as back office to internal asset managers.

Job Responsibilities

• Co-ordinate with asset managers and back offices to ensure daily prices are distributed in a timeous manner.
• Review fund expenses recorded by fund administrator.
• Ensure accurate and timeous recording of expense journals by fund administrator.
• Consolidation and distribution of TER information.
• Prepare and submit tax returns of funds on an annual basis. Ensure audit deliverables are met.
• Perform the function of back office for internal asset managers.
• Address any ad hoc queries and processes required.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Minimise risk by checking and validating activities according to policies and procedures.
• Ensure that relevant processes are administered by following procedures.
• Ensure accuracy by identifying and recording / correcting discrepancies timeously.
• Highlight risk by reporting exceptions timeously.
• Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
• Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
• Understand and meet stakeholder needs by maintaining a relationship through regular interaction.

People Specification

• We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B Comm Accounting or equivalent

Minimum Experience Level

• 2 years exposure to Unit Trust environment

Technical / Professional Knowledge

• Business terms and definitions
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Adaptability
• Communication
• Stress Tolerance
• Driving for results
• Managing Work
• Quality Orientation

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Job Purpose

• We are looking for a Relationship Manager: Card Acquiring Amex to acquire and deliver Amex Acceptance by providing great client experiences and understanding client business needs.

Job Responsibilities

• Deliver on all targeted product and services as measured through the relevant client management systems and the contribution statement.
• Improve client service through delivering relevant products and services according to client needs.
• Maintain and build a portfolio of high value, and complex clients.
• Unearth client sales / solution opportunities and execute on these opportunities.
• Undertake thorough needs analysis across all client’s spheres of financial influence and ensure clients are entrenched into Nedbank.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
• Build and maintain effective professional relationships with high value profile clients through contact management.
• Deliver payment solutions that meet client needs.
• Build sound and sustainable client relationships and instil trust among clients
• Proactively engage clients in a manner that is relevant to their specific circumstances.
• Collaborate with bankers and specialists in client engagements to cross sell and create value-based solutions.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Facilitate client’s compliance correctness in line with Nedbank internal and regulatory standards. Identify and resolve any work related obstacles and problems and escalate to senior management.
• Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
• Understand the bank's risk and credit policy and manage client expectations accordingly.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
• Comply with internal standard procedures to facilitate the execution of client requirements.
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Minimum 5 years in a card acquiring environment.

Behavioural Competencies

• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• High-Impact Communication
• Planning and Organizing
• Sustaining Customer Satisfaction

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge