Digital Account Manager at Mediboost

Overview:

• We are looking for a Digital Account Manager who is full of energy, loves to talk, and has the ability to influence.
• In this role, you'll work in a face-paced, dynamic environment where your colleagues will motivate you to hone in on your strengths and grow personally and professionally.
• You will be the primary point of contact between our clients and our SEO, Google ads, Facebook ads, and website development teams. You will work in collaboration with our digital team to successfully deliver on the client's goals and objectives.
• Our perfect candidate has a proven track record of achieving a high client retention rate in a digital marketing agency environment, can easily build rapport with people, and has a business-growth mindset.

What you will do

• Managing a book of clients/accounts serving as their primary point of contact via video, call email, and text.
• Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching.
• Present campaign performance to clients and address any questions
• Clearly articulating campaign data and statistics to clients
• You will collaborate with our delivery team to execute strategies and ensure the campaign meets the client’s expectations and goals
• Proactively coming up with ideas on how to improve client experience, results, and retention.
• Managing the entire client life-cycle, including onboarding new clients, frequent check-ins, and off-boarding calls.
• Seek opportunities to upsell services where value can be added
• Collecting client feedback and passing it along to the team to drive constant improvement.

What we require:

• A minimum of 3+ years experience in solution selling and account management in a digital marketing agency
• A results-driven mindset and ability to achieve a high client retention rate
• A good knowledge of digital advertising fundamentals (SEO, Google Adwords, and Facebook Ads), with a keen interest in learning more.
• Most important is a positive attitude -- you see client dissatisfaction as an
• opportunity, not a burden.
• In-Depth understanding of client needs, and ability to identify opportunities for the client where the company can provide additional value-added services.
• Drive customer satisfaction and retention through robust and effective engagement keeping them abreast of the latest and new developments in the digital space.
• Proactively manage the client's health of their marketing strategies and problem-solve effectively
• Exceptional interpersonal, verbal, and written communication skills in English. This is a must.
• Driven, competitive and confident with coaching others and setting expectations.
• Strong attention to detail, time management, and organizational skills.
• Ability to multitask and prioritize under ever-changing needs and schedules across multiple clients.
• Proven project management skills with an emphasis on quality control.
• Self-starter -- you are comfortable working 100% remotely, managing your schedule, and meeting deadlines without direct supervision.
• Coachable -- you are excited to participate in ongoing training and constantly push yourself to get better and better.
• Team player -- you are able to collaborate with multiple teams, ask for help when needed, and complete tasks as required.
• Relational -- you get excited at the prospect of building long-term relationships with clients and coaching them toward success.
• Proactive -- you strive to get ahead of a problem or start a conversation, instead of waiting for it to become a full-blown fire.
• Data-driven - you are able to use data to diagnose client problems and deliver accurate solutions.